Quality Associate

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Position Summary: 

The Quality Associate works within the Jasper Quality System, using analysis and statistical techniques, to assist in the continual improvement of the manufacturing processes.  This individual will also assist in solving problems, controlling variables, and providing candid & accurate feedback that are critical to quality.

Organizational Relationship: 

This position will report to the area Superintendent.

Accountabilities: 

• Actively participate in the Layered Process Audits and work towards resolution of open items
• Interacts with Group Leaders, Team Leaders, and Engineering in the identification and resolution of product quality problems
• Interacts with internal and external customers to resolve quality problems
• Participate in the Customer Complaint Analysis
• Lead and track daily/weekly operational metrics (X-Rite readings, PPM, QA boards, NorthStar, OOCA, OBKA, color checks, etc.)
• Lead and record activities for Quality Round Table meetings (Bi-Weekly)
• Visit customers at job sites as required
• Periodically review specifications and Standard Operating Sheets (SOS) etc. for accuracy and revisions
• Support Jasper Operation employees as needed to interpret specifications and solve problems
• Support the Jasper Quality System by performing tasks to ensure compliance and initiate continuous improvement of the system
• Provide accurate information and feedback to all Business Units and Jasper Operations Leadership Team
• Provide training/coaching on quality related issues to Jasper production associates and management
•  Lead and/or participate in Kaizen improvement events
• Generate, modify, and complete Standard Operating Sheets (SOS)
• Report out on projects using the A3 project management process / format
• All other duties as may be assigned at management's discretion

Qualifications

• Strong organization and time management skills
• Self-motivated and able to work independently and collaboratively within a team.
• Excellent communication skills with a high sense of confidentiality
• Detail oriented with strong skills in Microsoft Excel and other software and systems
• Ability to multi-task and prioritize work
• A high school diploma or equivalent with 2-4 years of relevant experience or a bachelor’s degree in a business-related field preferred with at least one year of relevant experience.
• Experience managing routine to complex inquiries

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].