Quality Manager - job 2 of 2

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

The Quality Manager will support all business units in the facility in developing and executing manufacturing processes to achieve shared objectives across the facility.  This role will monitor the Quality System metrics to drive continuous improvement efforts for the facility.  Specific responsibilities include planning, directing, and leading the company's Quality Management System & Processes assuring adherence with both internal & external requirements, thus ensuring that the Quality Management System is effectively implemented throughout the facility. 

Key Accountabilities

• Establish, improve, sustain and report KPI performance; leverage data to prioritize actions and drive continuous improvement
• Maintains in-process, receiving, and outgoing inspection systems, equipment, gauges, and records, in accordance with company Quality Assurance policies.
• Responds to customer issues and directs manufacturing response to ensure satisfied consumers. 
• Champion a high commitment and performance culture by actively communicating MBCI’s vision, mission, and values.
• Champion MBCI’s Zero Injury Mission through demonstrated commitment to the Always Aware program, site specific safety plans and targeted MBCI initiatives
• Drive customer satisfaction through strict adherence to product specifications, open communication, and timely follow-up
• Identify and implement measures to improve production methods, equipment performance, and quality of product.
• Recruit, manage and continuously develop the leadership team to achieve departmental and plant objectives
• Interpret and enforce company policies, rules, safety regulations and quality methods to supervisors and associates
• <20% travel required

Key Competencies

• Plans and aligns; plans and prioritizes work to meet commitments aligned with organizational goals
• Communicate effectively; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instills trust; gains the confidence and trust of others through honesty, integrity, and authenticity
• Build effective teams and drive engagement; build strong teams that apply their diverse skills and perspectives to achieve common goals; creates a climate where people are motivated to do their best to help the organization win
• Drives result; consistently achieve results, even under tough circumstances
• Ensures accountability; holds self and others accountable to meet commitments
• Interpersonal Savvy; relates comfortably and builds relationships with people across levels, functions, culture, and geography
• Decision Quality; makes sound decisions, even in the absence of complete information

• BS in Engineering, Business or a related required; advanced degree or professional manufacturing certification(s) preferred
• 5+ years leadership experience in a manufacturing organization
• Proven track record of building a team, managing change, streamlining processes, and driving safety, quality, delivery, and cost improvements
• Strong working knowledge and application of lean manufacturing principles; wood industry experience preferred
• Strong analytical, problem solving, delegation, and conflict resolution skills.
• Exceptional leadership, interpersonal, and organizational skills.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].