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Director, Account Management - job 2 of 2

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Mastercard Americas Fintech and Digital Partners Team

The US Fintech & Digital Merchants team is responsible for developing and growing partnerships with partners across the fintech & digital merchant ecosystems. We work with the biggest names in tech, ecommerce and financial services to leverage Mastercard’s technological capabilities to solve real world problems for our partners and their customers, create new product propositions, and ensure seamless, secure and inclusive payments. We execute partnerships and minority investments that advance commercial or strategic objectives, identify product development opportunities, and distribute our services.



Role: Director, Americas Fintech and Digital Partners Team

In this high-profile, customer facing position, you will:

Own relationships with Mastercard’s most strategic end-user fintech partnerships that serve consumers and small businesses.
Help execute Mastercard’s go-to-market strategy across a holistic suite of products and services (Digital, Data and Services, Loyalty, Fraud, and Open Banking).
Co-innovate with partners to build new product propositions through close collaboration with Mastercard product development and innovation teams.
Drive Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as supporting responses to RFPs.
Lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.
Build and cultivate partnerships that advance Mastercard’s Environmental, Sustainability, and Inclusive Growth agenda.


Responsibilities

Use analytical problem solving and data tools to advise customers regarding program development, optimization & growth, as well as market strategies.
Lead project execution across multiple business functions including account management, and business development, marketing/communications and product management.
Lead business conversations with key decision makers internally and externally.
Contribute to the delivery of integrated solutions that address customer needs.
Drive and support both account management and business development efforts, internal partners and key stakeholders.
Create and review sales presentations, proposals and internal business case development.
Work closely and develop relationships with internal stakeholders across the business unit.


All About You / Job Requirements

Bachelor's degree required.
Strong written and verbal communication skills; able to balance command of the details with ability to deliver clear, concise summary
A passion and comfort in meeting new people and building meaningful relationships with senior-level and C-suite executives.
Passion for B2B sales and working in a sales environment to drive results.
Possess a blend of analytical capability, strategic thinking, and emotional intelligence and able to dive deep on all areas of the business to deliver creative solutions to unstructured problems.
Comfortable aptitude for onboarding complex business and technical knowledge to a level sufficient to engage in meaningful partner discussions and identify and drive solutions.
Enjoy collaborating within a team while working independently towards a goal.
Strong analytical skills: aptitude for working with financial information and operational data; experience with developing business cases & strategic analysis
Self-motivated with a proven track record of delivering multiple projects within a team environment. Ability to collaborate and build relationships with account team and across multiples functions; role has high exposure to a wide range of senior partners.
Some professional experience in financial services, cards, payments or another related field preferred.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $164,000 - $263,000 USD

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Average salary estimate

$213500 / YEARLY (est.)
min
max
$164000K
$263000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Account Management, Mastercard

At Mastercard, the Director of Account Management for the Americas Fintech and Digital Partners Team plays a pivotal role in shaping the future of payments. Based in Purchase, New York, this position entrusts you with nurturing and leading partnerships with some of the most influential fintech entities and digital merchants. You will be at the forefront of developing innovative solutions that not only drive Mastercard's revenue growth but also empower consumers and small businesses. Your role involves executing go-to-market strategies and co-innovating with partners to develop new product offerings through seamless collaboration with various teams. This is not just a job; it’s an opportunity to build significant relationships with C-suite executives while addressing real-world problems for our partners. Leveraging your analytical problem-solving skills, you'll guide clients in optimizing their programs and strategizing for market growth. You will engage in meaningful discussions with key decision-makers internally and externally, driving project execution and integrated solutions that meet customer needs. If you are passionate about B2B sales, have robust analytical capabilities, and thrive in a dynamic environment, this role at Mastercard could be your next great adventure. Join us and be part of a purpose-driven organization, where every effort contributes to a sustainable economy that uplifts everyone. We can't wait to see what you will bring to our team!

Frequently Asked Questions (FAQs) for Director, Account Management Role at Mastercard
What qualifications do I need to apply for the Director, Account Management position at Mastercard?

To be considered for the Director, Account Management position at Mastercard, candidates must hold a bachelor's degree and possess strong analytical and communication skills. It’s essential to demonstrate a passion for B2B sales and a background in financial services or a related field is preferred.

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What are the primary responsibilities of the Director, Account Management at Mastercard?

The primary responsibilities of the Director, Account Management at Mastercard include managing relationships with strategic fintech partners, executing go-to-market strategies, leading project execution across business functions, and collaborating closely with internal stakeholders to deliver integrated solutions that align with customer needs and Mastercard's growth objectives.

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How does the Director, Account Management role at Mastercard contribute to the company's mission?

The Director, Account Management role at Mastercard is crucial in driving revenue growth and fostering partnerships that align with Mastercard’s Environment, Sustainability, and Inclusive Growth agenda, ultimately contributing to a sustainable economy where everyone can prosper.

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What skills are vital for success in the Director, Account Management position at Mastercard?

Success in the Director, Account Management role at Mastercard demands a blend of analytical skills, strategic thinking, and emotional intelligence. Strong communication, relationship-building abilities, and a knack for creating innovative solutions are also essential to navigate the complex landscapes of fintech partnerships.

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What growth opportunities exist for the Director, Account Management at Mastercard?

The Director, Account Management position at Mastercard offers extensive growth opportunities via collaboration with senior-level executives, exposure to strategic decision-making, and the ability to develop impactful solutions within the fintech ecosystem, paving the way for potential career advancement within the organization.

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Common Interview Questions for Director, Account Management
How do you approach building relationships with strategic partners as a Director, Account Management?

Fostering relationships requires understanding the partner's goals and values. Begin by conducting thorough research and then initiate open dialogue to align on mutual objectives. Focus on building trust through consistent engagement and delivering value.

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Can you describe a successful negotiation you've led in your previous roles?

Successful negotiations hinge on preparation and clarity. Share a specific case with relevant details—identify the stakes, your strategy, and how you reached a positive outcome while maintaining strong relationships post-negotiation.

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What strategies do you utilize for effective project execution across functions?

Effective project execution involves clear communication, setting expectations, and ensuring alignment across all stakeholders. Utilize project management tools and frameworks to monitor timelines and milestones while regularly updating all parties involved.

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How do you measure the success of your partnerships in account management?

Success can be measured through key performance indicators aligned with partnership objectives, such as revenue growth, customer satisfaction, and the achievement of strategic goals. Regularly review these metrics with partners to ensure alignment.

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What analytical tools do you find most useful in your account management role?

I find tools like CRM analytics, market research platforms, and financial modeling software invaluable in driving insight-led strategies and optimizing customer programs by ensuring decisions are data-driven.

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How do you handle conflict or disagreement with a partner?

Addressing conflict early, empathetically, and transparently is key. Focus on finding common ground, listening to the partner's perspective, and collaboratively working toward a solution that reinforces the partnership’s value.

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What is your experience with B2B sales, particularly in the fintech sector?

My experience in B2B sales in fintech includes developing tailored solutions that meet client needs, collaborating on product innovations, and leveraging my network to identify new opportunities. Highlighting specific successes can illustrate your capability.

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What do you know about Mastercard's mission and how it aligns with your work?

Mastercard's mission of enabling economies and empowering people aligns with my professional ethos. I am passionate about creating impactful partnerships that foster innovation and inclusion, leading to sustainable economic growth.

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How do you stay updated on industry trends and changes in the fintech space?

Staying updated involves regularly reading industry reports, participating in relevant webinars, and networking with peers in fintech. I prioritize continuous learning to ensure I can leverage emerging trends for my partners effectively.

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What is your approach to handling multiple projects effectively?

Handling multiple projects requires excellent time management and prioritization skills. I utilize tools to track progress, break down tasks into manageable segments, and maintain regular touchpoints with stakeholders for updates.

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We believe in connecting everyone to Priceless possibilities. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

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CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
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Full-time, on-site
DATE POSTED
April 14, 2025

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