Senior Specialist, Customer Success - job 1 of 2

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior Specialist, Customer SuccessWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission isto connect and power an inclusive, digital economy that benefits everyone,everywhere by making transactions safe, simple, smart, and accessible. Usingsecure data and networks, partnerships and passion, our innovations and solutionshelp individuals, financial institutions, governments, and businesses realize theirgreatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside andoutside of our company. With connections across more than 210 countries andterritories, we are building a sustainable world that unlocks priceless possibilities forall.OverviewThe Client Success team is looking for a Client Success Manager (CSM) to act as the daily liaison between Mastercard and our strategic clients and partners, ensuring their success and complete satisfaction with our products and services. As a key member of a rapidly growing Client Success organization, your primary responsibility will be to develop and maintain strong relationships with our client base helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights and giving personal account support. You will work with some the largest financial companies in the world who are actively embracing the digitization of financial data.RoleIn this client-facing position, you will:Become knowledgeable of Mastercard solutions and service offerings, including business solutions and implementation methodologiesManage client relationships and become the trusted advisorWork with and support sales through upsell opportunitiesWork to ensure customer satisfaction with Mastercard products and services by anticipating client needs and understanding the overall vision of their companyCollaborate cross-functionally within Mastercard to provide outstanding client supportAdvocate for the needs of clients to leaders in different departmentsUnderstand clients' business challenges and industry trends and consult on how Mastercard can help them achieve their objectivesEstablish success plans that clarify client goals and enable them to measure theirAll About YouThe ideal candidate for this position should have:Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customersExcellent presentation skills and ability to communicate with C-level business executivesService driven with a desire to see clients succeedStrategic mindset and ability to understand client and industry objectivesExcellent problem-solving techniques and issue management skillsGreat verbal and written skillsProactive and highly organizedSelf-driven, motivated and results orientedA intermediate level of client management experience.Corporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for informationsecurity. All activities involving access to Mastercard assets, information, andnetworks comes with an inherent risk to the organization and therefore, it isexpected that the successful candidate for this position must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance withMastercard’s guidelines.Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard’s security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesSalt Lake City, Utah: $88,000 - $141,000 USD