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American Girl Visual Merchandiser (Seasonal)

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Visual Merchandiser is located at the AG Retail Flagship Chicago location and reports directly to the Key Visual Manager. This position is responsible for new product launches and initiatives, seasonal floor sets, floor changes due to product availability, daily maintenance of product displays, and adherence to the organization's visual high standards.

What Your Impact Will Be: 

  • Assist Visual Leadership Team in the execution of display window changes, merchandise changes and planogram layouts, and graphic changes.
  • Create dynamic displays using dolls and complementary product.  Keep current on product knowledge.
  • Demonstrate flexibility in prioritizing tasks based on business need and to troubleshoot when product availability becomes an issue.
  • Maintain the overall visual and merchandising standards of the store consistent with the organization's vision of the brand.
  • Develop and maintain positive, cooperative relationships with staff, management, and corporate partners.  Provide assistance to customers as needed.
  • Stock merchandise when needed.

Qualifications

What We’re Looking For:

  • 1 - 2 years of successful work experience in retail merchandising, retail, or related field which includes expertise in customer service, preferred.
  • Knowledge of general visual principles required with a strong emphasis on construction and detail.
  • Manual skills in doll styling, straight blade cutting, and minor assembly, preferred.
  • Ability to work independently and quickly within a team setting.
  • Ability to lift and push a minimum of 50 pounds.
  • Must be able to work a flexible schedule, including early mornings, late nights, weekends, and holidays.

Hourly:
The base hourly rate for this position is between $18 and $21.15.
 

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

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Average salary estimate

$40738.5 / YEARLY (est.)
min
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$37440K
$44037K

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What You Should Know About American Girl Visual Merchandiser (Seasonal), Mattel

Join the innovative team at American Girl as a Visual Merchandiser (Seasonal) located at our flagship store on 835 N Michigan Ave, Chicago. Here at Mattel, we don’t just create toys; we craft unforgettable experiences that inspire and engage. As a Visual Merchandiser, you'll play a pivotal role in showcasing our unique products and creating dynamic displays that capture the magic of American Girl. You'll work closely with our Visual Leadership Team to execute eye-catching window and in-store displays that resonate with customers, especially during new product launches and seasonal changes. Your creativity and attention to detail will be essential, as you'll also maintain our high visual standards and ensure every display reflects the story behind our beloved dolls. Flexibility is key; whether it’s reorganizing products due to stock changes or working late nights and weekends to accommodate busy shopping hours, your adaptability will shine. If you have 1-2 years of experience in retail merchandising and a passion for customer service, this is an opportunity you don’t want to miss. At American Girl, we value teamwork and innovative ideas, and we're looking for someone who can thrive in a dynamic setting and positively engage with both our staff and customers. Ready to make a difference? Come be a part of a company that celebrates creativity, inclusivity, and the joy of childhood.

Frequently Asked Questions (FAQs) for American Girl Visual Merchandiser (Seasonal) Role at Mattel
What are the key responsibilities of the Seasonal Visual Merchandiser at American Girl?

The Seasonal Visual Merchandiser at American Girl is responsible for executing window and in-store display changes, maintaining product displays, and ensuring adherence to visual merchandising standards. You'll assist with new product launches and seasonal floor sets while demonstrating creativity in using dolls and related products for displays. Furthermore, the role requires maintaining strong communication and positive relationships with team members and customers.

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What qualifications are required for the Visual Merchandiser position at American Girl?

To qualify for the Visual Merchandiser position at American Girl, candidates should have 1-2 years of experience in retail merchandising or a related field, showcasing expertise in customer service. Knowledge of visual merchandising principles is essential, and manual skills such as doll styling and minor assembly are preferred. A flexible work schedule, ability to lift up to 50 pounds, and teamwork skills are also crucial.

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How can I excel as a Visual Merchandiser at American Girl?

To excel as a Visual Merchandiser at American Girl, you should cultivate a keen sense for creative displays and stay updated on product knowledge. Prioritize tasks effectively, adapt quickly to changing product availability, and maintain excellent communication with team members to foster a positive work environment. Being proactive and innovative will help you make significant contributions to the store's visual appeal.

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What type of work environment can I expect as a Visual Merchandiser at American Girl?

As a Visual Merchandiser at American Girl, you can expect a dynamic and fast-paced work environment. The role involves close collaboration with the Visual Leadership Team and requires flexibility and creativity to adapt to various merchandising needs. Additionally, you’ll interact with diverse customers and staff, making it an engaging and interactive workplace.

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What is the hourly wage for the Visual Merchandiser position at American Girl?

The hourly wage for the Visual Merchandiser position at American Girl ranges between $18 and $21.15, depending on experience and qualifications. This competitive pay structure reflects the importance of creating engaging retail experiences that resonate with our customers.

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Common Interview Questions for American Girl Visual Merchandiser (Seasonal)
How would you approach creating a new display for a product launch?

In preparing for a new product launch, I would start with thorough research on the product to understand its features and target audience. Then, I would brainstorm engaging display ideas, considering layout, color, and storytelling elements that highlight the product's unique traits. Collaboration with the Visual Leadership Team would also be essential to align on the overall brand vision and ensure a cohesive presentation.

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Can you describe a time when you had to adapt to an unexpected change in product availability?

In a previous role, there was a situation where high-demand merchandise arrived late, disrupting planned displays. I quickly assessed available products and proposed creative alternatives that still showcased our brand effectively. This adaptability not only maintained store aesthetics but also ensured customer satisfaction with the available selection.

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What visual merchandising trends do you find most appealing?

I’m particularly drawn to the trend of interactive displays that engage customers directly, whether through touch, sound, or movement. These elements enhance the shopping experience and encourage more time spent in-store. I also appreciate eco-friendly merchandising practices, as sustainability is becoming increasingly important to consumers.

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How do you ensure that your merchandising maintains brand consistency?

To maintain brand consistency, I always review the brand guidelines and ensure every display reflects the brand's identity. I also keep communication open with the Visual Leadership Team to align on current campaigns, ensuring every visual element resonates with the brand’s core values and messaging.

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What experience do you have with digital tools or software for merchandising?

I have used various digital tools to create planograms and inventory management, which facilitate effective merchandising layouts. Tools like Adobe InDesign allow me to visualize displays beforehand, ensuring they meet both aesthetic and practical requirements before implementation.

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How do you prioritize tasks in a busy retail environment?

In a bustling retail environment, I prioritize tasks by assessing urgency and customer impact. I start with any immediate needs, such as restocking displays or responding to customer inquiries, while scheduling longer-term projects during quieter periods. Clear planning and flexibility are key to managing productivity efficiently.

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What role does teamwork play in your approach to visual merchandising?

Teamwork is fundamental to visual merchandising. Collaborating with teammates allows for a diverse range of ideas and perspectives, which can enhance overall creativity. I believe in fostering an environment where everyone shares their insights and pitches in to make the best displays possible.

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How do you keep your product knowledge current?

I regularly engage in team briefings and trainings to learn about new products and trends. Additionally, I'm proactive in seeking information from product manuals, attending brand events, and exploring competitor displays which helps me stay informed and enhance customer engagement.

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What do you consider when analyzing the effectiveness of a display?

When analyzing a display's effectiveness, I look at customer engagement levels, sales data for associated products, and visual appeal. I also gather feedback from team members and customers, which informs future adjustments to improve our merchandising strategies.

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How do you manage a tight timeline for display setups?

Managing a tight timeline for display setups requires strong planning and organization. I prioritize tasks based on impact and feasibility, breaking down larger projects into manageable steps. Flexibility and clear communication with the team are crucial to meet deadlines without sacrificing quality.

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Mattel, a global leader in toys and family entertainment, engages audiences with a vast portfolio of iconic brands like Barbie, Hot Wheels, and Fisher-Price.

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BADGES
Badge Diversity ChampionBadge Family FriendlyBadge Flexible CultureBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

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