Direct Service Professional - In Home Support

As a Direct Service Professional at MBI Health Services, your primary responsibilities include assisting consumers with personal hygiene, ensuring safety and companionship in their homes, preparing meals, conducting light housekeeping, and assisting with other care-giver duties as needed. Additionally, you'll help consumers engage in community outings and recreational activities, fostering a supportive environment for individuals with serious mental illness and disabilities.

To qualify for the Direct Service Professional role at MBI Health Services, you must be at least 18 years old and possess a high school diploma or GED. Essential qualifications include CPR certification, completing approved orientation training, and meeting personal care aide training standards as outlined by DDA. It's also crucial to demonstrate effective communication skills and a professional appearance when interacting with consumers.

Direct Service Professionals at MBI Health Services can expect a competitive compensation of $17.50 per hour. Beyond hourly wages, employees have access to a comprehensive benefits package including health, dental, and vision insurance, a 401K plan with matching, and various employee perks that enhance your work experience. MBI is committed to rewarding the hard work and dedication of their team members.

MBI Health Services provides extensive training for new Direct Service Professionals, including both Phase I and II orientation training approved by the DDA. This training equips you with the knowledge and skills necessary to effectively support consumers while adhering to best practices in caregiving. Continuous professional development opportunities are also available to ensure you stay updated on best practices and techniques in the field.

Yes, MBI Health Services is an equal opportunity employer. The company prohibits any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, or any other legally protected characteristic. This commitment extends to all employment-related processes including recruiting, hiring, placement, and training.

When answering this question, emphasize your empathy and problem-solving skills. Share a specific example, detailing the challenges the individual faced, the steps you took to provide support, and the positive outcome that resulted. Highlight your understanding of mental health and your ability to connect with consumers on a personal level.

Focus on the strategies you employ to maintain clear, compassionate communication. Mention active listening, using simple language, and being patient as key techniques. Providing examples of how these techniques have helped in past experiences can enhance your answer.

In your response, explain your approach to de-escalation and maintaining a calm environment. You might include techniques such as redirecting focus, validating feelings, and employing positive reinforcement. Sharing a specific anecdote can help illustrate your methods.

Provide a clear outline of your immediate actions, such as assessing the situation, ensuring the safety of everyone involved, and following emergency protocols. Mention your CPR certification and the importance of maintaining your training in emergencies.

Discuss your flexibility and tailored approach to caregiving. Emphasize your ability to assess individual needs and adjust your methods, whether it’s changing communication styles, activity levels, or support mechanisms, to best empower each consumer.

Mention techniques like encouraging skill development, providing choices in daily routines, and setting realistic goals. Discuss the importance of celebrating small victories and reinforcing positive behaviors to help consumers gain confidence and independence.

Share your passion for mental health and helping others. Express your admiration for MBI Health Services' commitment to their clients and the opportunity to work within a supportive team. Tailor your response to align your values with those of the organization.

Discuss the importance of following safety protocols, continuously monitoring the environment, and regularly checking equipment. Mention your experience with conducting safety drills and your commitment to proactive measures to prevent incidents.

Highlight any relevant experience you have with meal planning and cooking for individuals with specific dietary restrictions. Emphasize your understanding of nutrition to promote health and wellbeing among consumers and discuss how you accommodate their preferences.

Identify critical qualities such as empathy, patience, communication skills, and being dependable. Support your beliefs with examples of how these traits have served you well in previous roles, connecting them to the responsibilities at MBI Health Services.