Front Desk Assistant
Company Description
MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and security into their lives. We partner with several well-known and highly regarded government healthcare agencies, such as the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.
Job Description
The Front Desk Assistant is responsible for providing enthusiastic, courteous, and timely service to all internal/external customers. Responsible for handling the coordination of intake scheduling for clients including a professional greeting, answering phones, handling company inquiries.
Essential Duties and Responsibilities
The statements below are intended to describe the general nature and scope of work being performed in this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.
Oversees the day-to-day operations and work assignments related to the coordination of client scheduling and appointment follow up as needed.
Serves as a resource to provide assistance to staff, clients and provides resolution to areas of concern.
Schedules intake appointments for consumers
Provide administrative tasks for the Clinical Site Manager to include day-to-day tasks, special projects and oversee basic office needs.
Adheres to MBI policies, procedures, and workflows within the scheduling scope.
Ensure consumer calls are timely and accurately documented with appropriateness.
Ensures high levels of customer service and accurate and timely processing of client requests.
Manages client flow and monitors client wait times.
Assists in resolving issues and conflicts efficiently.
Assesses and analyzes customer feedback.
Receive and effectively manage a large volume of phone calls and other day-to-day tasks in a timely manner.
Attends all required training and mandatory meetings.
Complete daily reminder calls to patients within 48 hours of appointment.
Responsible for facilitating client flow by notifying the Psychiatrist or Clinician of clients; arrival, being aware of service delays/cancellations, changes in schedule, and communicating with clients and clinical staff of delays/changes.
Responsible for keeping the Client Lobby area clean and organized.
Click “Arrived”, “No Show” or “Rescheduled” in CREDIBLE Schedule for Provider.
Notify Clinician of Client arriving for Psychiatric Appt that is in need of TX Plan; as TX Plan must be completed first.
Keep clients informed of service delays and provide preventative measures to avoid client escalations.
Perform other job-related duties as assigned.
Qualifications
High School Diploma or equivalent required
Some college preferred
Excellent verbal and written communication skills.
Ability to work in a diverse environment.
Basic computer skills, including Microsoft Office Suite.
Additional Information
Salary Range: $38,000 - $43,000 per year
MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We offer a competitive total rewards package including market salaries, PTO, employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K Plan, 401K Matching, Employee Referral Benefits, Short-term/Long-term disability, Growth Opportunities, and more.
It is MBI Health Services policy to comply to D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated.
MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.
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Average salary estimate
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At MBI Health Services, LLC, we believe in empowering individuals through quality care, and we're seeking a Front Desk Assistant to join our friendly team in Washington, DC. As our Front Desk Assistant, you’ll be the first point of contact for clients, providing enthusiastic, courteous service that sets the tone for their MBI experience. Your daily tasks will include scheduling client intakes, managing phone inquiries, and ensuring our lobby area remains welcoming and organized. You will oversee the day-to-day operations related to client scheduling and assist both staff and clients with any queries or concerns. Your ability to assess customer feedback and resolve issues will help us maintain the high standards we strive for. Ideal candidates are communicative, have a knack for organization, and thrive in a diverse environment. With a competitive salary range of $38,000 to $43,000 per year, we offer a comprehensive benefits package that includes health and dental insurance, 401K matching, and opportunities for professional growth. Join us at MBI Health Services, where your role as Front Desk Assistant will not just be about tasks, but about making a difference in people’s lives every day. We can’t wait to welcome you on board and work together towards our mission of restoring confidence and security in the lives of others!
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