Customer Operations Specialist - Fort Lauderdale

As a Customer Operations Specialist at Soligent, you'll play a pivotal role in our distribution team by assisting with daily operations. Your key responsibilities will include ensuring that products are shipped per customer requirements, handling customer queries, managing order flow, and supporting the local Sales team. Additionally, you'll be involved in coordinating shipping schedules with carriers, processing order paperwork, and investigating any shipping issues that arise.

To be considered for the Customer Operations Specialist role at Soligent, you should have at least 3 years of experience with distribution center shipping practices and operations. Proficiency in NetSuite, WMS, and TMS systems is preferred. Experience in customer service is essential, and you should demonstrate a commitment to excellence, possess strong problem-solving skills, and demonstrate the ability to work both independently and collaboratively.

The work environment for a Customer Operations Specialist at Soligent is fast-paced and entrepreneurial. You'll be part of a supportive, dynamic team where collaboration is essential, and feedback is encouraged. We maintain a culture of integrity and accountability, ensuring that everyone is working towards the common goal of transforming energy consumption while enjoying the process.

At Soligent, as a Customer Operations Specialist, you will have ample opportunities to grow your career. You’ll not only gain significant exposure to various facets of the business but also receive quality training that can pave the way for advancement into more specialized or managerial roles within the company. As we expand our operations in the solar industry, growth opportunities will continue to expand.

As a Customer Operations Specialist at Soligent, you'll enjoy a comprehensive benefits package which includes medical, dental, and vision insurance, a 401K plan, HSA/FSA options, accrued PTO, and sick leave. We are committed to supporting the overall well-being of our employees, providing a healthy work-life balance and fostering a positive workplace culture.

When answering this question, emphasize your relevant experience in distribution center operations and any specific shipping practices you've worked with. Describe how your experience prepares you for the responsibilities at Soligent, and provide examples of how you have successfully managed shipping procedures in the past.

A good answer to this question would highlight your attention to detail and organizational skills. Discuss techniques you’ve used to double-check orders or manage documentation, and stress the importance of accurate order processing in maintaining customer satisfaction.

In answering this question, share a specific example that demonstrates your problem-solving skills and customer service ability. Outline the issue faced, the steps you took to resolve it, and the positive outcome that resulted. This showcases your capability as a Customer Operations Specialist at Soligent.

Be prepared to discuss your experience with specific tools and technologies, such as NetSuite, WMS, or TMS. Explain how you have used these tools to enhance efficiency or solve problems, and express your willingness to learn any specific systems used by Soligent.

Share your experiences in adapting to changing priorities or unexpected situations in your previous roles. Emphasize your flexibility, patience, and eagerness to embrace new challenges, showcasing your fit for the fast-paced environment at Soligent.

Focus on a specific team project you were involved in and explain your role within the team. Highlight how collaboration led to a successful outcome and what you learned from the experience regarding teamwork and collective responsibility.

Discuss your methods for prioritizing tasks effectively, such as using lists or analyzing urgency versus importance. Offer examples of how your prioritization skills were beneficial in past roles, particularly in a busy distribution center context.

Researching the company beforehand will allow you to speak knowledgeably about Soligent’s mission to empower homeowners and installers in the solar space. Mention recent news, projects, or contributions that resonate with you and emphasize why you are excited to be part of the team.

Talk about your commitment to professional growth and how you stay informed about new technologies. Describe any experiences where you successfully learned new systems and how you contributed to implementing them effectively within a team.

Convey your passion for solar energy and its importance in combating climate change. Discuss how the responsibilities of the Customer Operations Specialist align with your skills, goals, and values, and express your enthusiasm for contributing to Soligent’s mission.