Education, Learning & Development Lead

Who are McDonald’s? 

McDonald’s has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 177,000 people.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 23,000 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever! 

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. 

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. 

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first 
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely

The Opportunity  

An exciting opportunity to play a pivotal role in enhancing the organisation’s capabilities, driving performance, and supporting employee growth and development at all levels. You will lead the Education, Learning, and Development team and strategy, fostering a culture of continuous learning and development across the UK & Ireland.

What will my accountabilities be?

• Ensure that all education, learning and development (E,L&D) initiatives are aligned with the company’s corporate and operational goals.
• Lead and mentor the L&D team, ensuring effective execution of learning programs and initiatives.
• Oversee the implementation of the Company Apprenticeships programmes.
• Facilitate senior leadership courses
• Develop and implement corporate training programs that effectively enhance the skills and competencies of employees.
• Use E,L&D programs to improve overall employee performance, experience and productivity.
• Promote a culture of continuous learning and development within the organisation.
• Work with the Global L&D Design team to maintain consistency and quality across all training programs.
• Utilise data and feedback to measure the effectiveness of E,L&D programs and make necessary improvements.
• Efficiently manage the E,L&D budget and resources to maximize impact.
• Explore and implement innovative learning technologies and methodologies to keep training programs progressive, current and effective.

What Team will I be a part of?
Part of the UK & Ireland People Leadership Team, reporting into the Chief People Officer

Who are my customers?
You will partner closely with the People Team, the broader business, Department of Education, Global and local executive and leadership teams, students and Franchisees.

What background do I need to have? 

• Experience in Education, Learning & Development, with a strong understanding of and experience implementing effective training programs.
• Demonstrates strong leadership qualities and the ability to inspire and motivate others.
• Experience working in hospitality, retail and/or food and beverage industries is desire
• Outstanding verbal and written communication skills, with ability to create and communicate compelling messages to a range of stakeholders.
• Familiarity with e-learning platforms, digital learning tools, and other relevant technologies.
• Strong project management skills (overseeing multiple training programs and initiatives.)
• Demonstrate a genuine desire and capacity to understand and relate to others. 

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. 

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength. 

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. 

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.

#LI-Hybrid