Manager, Technical Instructional Designers

As a Manager of Technical Instructional Designers at GitLab, you will lead a team that creates instructional materials and learning solutions. Your key responsibilities include developing a strategic vision for technical content, managing resources and project prioritization, establishing instructional design standards, and maintaining quality metrics. You will also be responsible for hiring and onboarding new team members, providing feedback on content, and fostering stakeholder relationships across the organization.

The Manager, Technical Instructional Designers at GitLab should have a deep understanding of instructional design principles and adult learning theory, as well as strong knowledge of learning management systems and content development tools. Proven experience in leading high-performing teams, project management, and stakeholder communication are essential. Additionally, you should have the ability to analyze learning metrics and translate business objectives into effective learning strategies.

GitLab is committed to the personal and professional growth of its employees, including those in the Manager, Technical Instructional Designers position. The company encourages continuous learning through access to educational resources, collaborative projects, and innovative technologies. You’ll have opportunities to refine your leadership skills, enhance instructional design methodologies, and engage with other professionals in the industry, fostering both your career and the company's mission.

GitLab fosters a culture of collaboration, transparency, and inclusivity. As a Manager of Technical Instructional Designers, you'll find that teamwork is highly valued, and everyone's input is encouraged. The work environment is flexible and remote, allowing for a work-life balance that accommodates individual needs. GitLab’s mission is central to our culture, influencing our approach to hiring and the development of our products, creating a meaningful work atmosphere for all employees.

As a Manager, Technical Instructional Designers at GitLab, you’ll have the chance to work with the latest in learning technology, including advanced learning management systems, content development tools, and AI-driven instructional design methods. You'll be encouraged to explore and adopt innovative methodologies that enhance the learning experience, ensuring that the educational solutions you and your team create are effective and engaging for users.

In preparing for this question, highlight specific projects that showcase your understanding of instructional design principles, adult learning theory, and how those principles have informed your past work. Be sure to relate your experience to the needs of GitLab’s diverse audience, demonstrating your capability to develop effective learning solutions.

When answering, focus on your leadership style, highlighting your approach to onboarding, mentoring, and motivating team members. Discuss how you foster collaboration and innovation within your team, and provide examples of successful projects that resulted from your team's efforts.

Share your process for project management, including tools or frameworks you use for prioritization. Discuss how you assess business objectives, set deadlines, and communicate priorities with your team while ensuring high-quality outcomes in a busy atmosphere.

Be specific about the situation, your role, and the results. Describe the learning program, its objectives, audience, and the measurable outcomes. Demonstrating clear results—whether that be through customer feedback or performance metrics—can illustrate your effectiveness.

Discuss your approach to engaging with stakeholders throughout the instructional design process. Talk about how you gather their needs, incorporate feedback, and ensure alignment with business goals throughout the project lifecycle.

Identify key tools and technologies, including learning management systems, authoring tools, and any data analysis software you use to measure learning effectiveness. Discuss how these tools help streamline development processes and enhance learning experiences.

Explain how you implement feedback loops, review sessions, and metrics to assess the effectiveness of content. Highlight any methods you utilize for gathering learner feedback and how you apply that to refine and enhance learning materials.

Reflect on key principles of adult learning theory that resonate with you and illustrate them with examples from your work experience. Discuss how understanding these principles informs your content creation and affects learner engagement.

Share a specific example that illustrates your problem-solving skills and your ability to navigate interpersonal dynamics. Focus on how you resolved the issue constructively while maintaining positive working relationships.

This is an opportunity to express your passion for GitLab’s mission and values. Highlight your enthusiasm for leading a team in creating impactful learning solutions and contributing to the company's innovative environment. Be authentic in conveying how your personal goals align with GitLab's objectives.