Maxima Joondalup | Store Manager

As a Store Manager at MECCA Joondalup, your main responsibilities will include ensuring that store operations run seamlessly to enhance the customer experience, developing and mentoring your team, and motivating them to achieve set KPIs aligned with MECCA’s values. You’ll be instrumental in creating a positive store culture and environment where everyone thrives.

To join MECCA as a Store Manager at Joondalup, you need a minimum of three years of experience in managing a large format retail environment. It is essential to have a passion for customer service, proven coaching skills, and a commitment to developing your team, ensuring that they can deliver exceptional experiences to every customer.

Working as a Store Manager at MECCA Joondalup comes with an array of perks, including opportunities for world-class education, leadership conferences, and a performance bonus program. You’ll also enjoy up to 40% discounts for yourself and your family and a generous product allowance, along with competitive parental support programs.

At MECCA, team member development is a top priority. As a Store Manager at MECCA Joondalup, you will engage in continuous training opportunities, personal mentorship, and access to workshops with industry leaders, ensuring that you and your team are always growing and inspired to achieve your best.

The culture at MECCA Joondalup is vibrant and supportive, focused on collaboration and empowerment. MECCA emphasizes the importance of creating exceptional customer experiences while also fostering a community that values personal and professional growth. Plus, there's a commitment to social and environmental responsibility through programs like MECCA M-PACT and MECCA M-POWER.

When dealing with team conflict as a Store Manager, I believe in open communication. I approach the situation by facilitating a discussion between the parties involved to identify the root of the issue and encourage collaboration in finding resolutions. It's important to uphold the store’s values and maintain a healthy team dynamic.

Absolutely! In my previous role, I implemented a weekly recognition program that celebrated individual and team efforts towards achieving KPIs. This approach fostered a sense of belonging and encouraged everyone to contribute to their fullest potential, positively impacting sales and customer satisfaction.

To ensure a top-notch customer experience, I always lead by example, demonstrating exceptional service standards. I encourage my team to actively listen to customers and address their needs promptly. Training programs focused on customer engagement also play a critical role in this strategy.

I assess my retail team's performance through regular performance reviews, setting clear KPIs, and observing daily interactions. I prioritize feedback sessions, aimed at recognizing achievements and addressing areas for improvement collaboratively.

Maintaining visual merchandising standards is vital for sales. I regularly schedule visual audits of the store layout and product displays, ensuring they align with the brand's guidelines. Training my team on effective merchandising techniques is also essential to keep everything visually appealing.

I am passionate about the beauty industry and admire MECCA’s commitment to providing exceptional customer experiences while promoting social responsibility. Working at MECCA Joondalup presents an exciting opportunity for me to contribute my leadership skills to a brand that positively influences its customers and the community.

I approach staff training by first assessing individual skill sets and then tailoring training programs to meet their specific needs. I ensure that training is engaging and ongoing, utilizing both formal training and on-the-job learning opportunities to empower my team.

Effective stock management involves rigorous inventory checks and forecasting sales trends. I work closely with my team to track stock levels and implement inventory control measures, ensuring we meet customer demand while minimizing excess stock.

I utilize sales data analysis tools to identify trends and performance metrics. Regular reviews of sales reports allow me to make informed decisions regarding promotions, staffing, and product placement, ultimately driving sales and improving customer experiences.

Fostering a positive team culture starts with open communication and inclusivity. I initiate team-building activities and encourage regular feedback, ensuring everyone feels valued and engaged. By recognizing individual contributions, I create an atmosphere where team members are motivated to collaborate and thrive.