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Revenue Cycle Specialist

MedScope, a division of Medical Guardian is a rising leader in the medical alarm industry, seeks a seasoned Revenue Cycle Specialist with health insurance claims experience to fill a role in the Billing Department. In this role, you will use our customized system in tandem with other applications to send recurring monthly claims and invoices, receive payments, and respond to denials of payment with the goal of resubmitting for payment. You will also perform monthly/quarterly payment audits, analyze the reasons for denied payments or returned claims, and work toward resolution. Ability to analyze data and think critically a must. 

This is a full-time, remote position requiring a daily schedule of 9:00am-5:00pm EST. 

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Hourly rate: $21/hour

Key Duties and Responsibilities:

  • Monthly submission of invoices/claims, electronic and on paper, in large and small batches.
  • Payment application through our customized system.
  • Review and examination of non-paid invoices/claims, to work through the denial resolution process for resubmission or other appropriate resolution.
  • Month end reporting and analysis of accounts, large and small, including deciphering the reason(s) for invoices that are open and unpaid after aging for 90 days.
  • Audit accounts for payment and analyze the reason(s) that payment has been denied.
  • Phone work as needed, including customer interactions and receiving payments over the phone via credit card.
  • Proficiency in the Microsoft Office suite of applications required.
  • Strong analytical and mathematical skills.
  • Intelligent individual with excellent oral and written communication skills.
  • Critical thinking - ability to decipher when things are missing or incorrect.
  • Accurate and organized with the ability to multitask.
  • Friendly phone demeanor - will be in direct contact with customers and referring sources.
  • Must be able to work both independently and collaboratively on a small team, and be accustomed to working with deadlines.
  • Punctual and reliable with a professional appearance and demeanor.

Desired Experience:

  • Associate or bachelor’s degree (preferred) in healthcare or a related field; high school diploma required.
  • 1+ years of previous revenue experience.
  • Billing/coding certification preferred.
  • Coursework or experience with medical billing, 1500 claim forms, service authorizations, or previous experience with billing in a medical office.
  • Experience with Medicaid and Managed Care Organization a plus.

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation & Public Holidays)
  • Short Term & Long Term Disability
  • Retirement Plan (401k)
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Average salary estimate

$43680 / YEARLY (est.)
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$43680K
$43680K

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What You Should Know About Revenue Cycle Specialist, Medical Guardian

MedScope, a division of Medical Guardian, is on the hunt for a talented Revenue Cycle Specialist to join our dynamic Billing Department. If you're someone with a knack for health insurance claims and a passion for making a difference in the medical alarm industry, this opportunity might be perfect for you! In this fully remote position, you'll be responsible for managing our customized system to send out monthly claims and invoices, while also handling payments and responding to any denials. Your analytical skills will come in handy as you perform audits and dive deep into understanding the reasons behind non-paid invoices or claims. We need someone who can think critically and work with precision to resolve issues with denied payments, ensuring everything function smoothly in our billing process. The ideal candidate will thrive working independently but also appreciate the importance of teamwork. With a structured schedule from 9:00 AM to 5:00 PM EST, we’re looking for a reliable professional based in PA, DE, GA, MI, NC, TX, NJ, or FL. You'll enjoy a competitive hourly rate of $21 and the added perks of healthcare benefits, paid time off, and a retirement plan. If you’re a dedicated individual with excellent communication skills and a friendly phone demeanor, we want to hear from you!

Frequently Asked Questions (FAQs) for Revenue Cycle Specialist Role at Medical Guardian
What responsibilities does a Revenue Cycle Specialist at MedScope have?

A Revenue Cycle Specialist at MedScope is responsible for managing the billing processes including the submission of invoices/claims, payment applications, and handling denials of payment. You will perform audits, analyze non-paid invoices, and communicate with customers regarding payments.

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What qualifications are required for the Revenue Cycle Specialist position at MedScope?

To qualify for the Revenue Cycle Specialist position at MedScope, candidates should have at least a high school diploma, with an associate or bachelor's degree preferred. Additionally, 1+ years of revenue cycle experience and familiarity with medical billing practices are essential.

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What tools do Revenue Cycle Specialists at MedScope use in their role?

Revenue Cycle Specialists at MedScope utilize a customized billing system for submitting claims and invoices, as well as the Microsoft Office suite for reporting and analysis tasks. Experience with medical billing software is advantageous.

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Is the Revenue Cycle Specialist position at MedScope remote?

Yes, the Revenue Cycle Specialist position at MedScope is entirely remote, allowing you to work from the comfort of your home, as long as you reside in one of the specified states.

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What is the expected work schedule for the Revenue Cycle Specialist role at MedScope?

The expected work schedule for the Revenue Cycle Specialist at MedScope is full-time from 9:00 AM to 5:00 PM EST, allowing for a consistent daily routine while working remotely.

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Common Interview Questions for Revenue Cycle Specialist
Can you describe your experience with health insurance claims as a Revenue Cycle Specialist?

When answering this question, provide specific examples of your previous roles where you managed health insurance claims. Discuss the types of claims you've processed and any challenges you faced which you successfully overcame.

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How do you handle denied claims?

In your response, share your systematic approach to investigating denied claims. Discuss steps you take to analyze the reasons for denial and how you communicate this with insurance companies to facilitate resubmission.

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What experience do you have with billing audits?

Highlight your familiarity with billing audits in your response. Share specific projects where you analyzed payment processes and the outcomes of those audits, emphasizing your analytical skills and attention to detail.

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How comfortable are you working with billing software?

Discuss your proficiency with billing software, giving examples of programs you're familiar with. Highlight any specific experiences that showcase your ability to quickly adapt to new systems.

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What can you tell us about your organizational skills?

Provide examples of how you stay organized in managing multiple tasks within tight deadlines. Discuss techniques you use, such as prioritizing tasks or using management software, to effectively handle your workload.

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How would you approach a situation where you disagree with a denial from an insurance company?

Explain the importance of maintaining professionalism in these situations. Share your steps for gathering evidence and communicating with the insurance company to resolve disagreements diplomatically.

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Describe a time when you had to communicate complex information to a non-technical audience.

Share a specific experience where you successfully explained billing information to a customer or a colleague without a technical background. Highlight your ability to break down complex concepts into understandable terms.

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What strategies do you use to keep up with billing regulations?

Discuss your commitment to ongoing education in the field. Mention any relevant certifications, training sessions, or resources you utilize to stay updated on changes in billing regulations and reimbursement policies.

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How do you prioritize your tasks when faced with multiple billing deadlines?

In your response, emphasize your time management skills by describing how you assess deadlines and priorities. Share specific examples of how you handled competing tasks effectively in previous positions.

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Why do you want to work as a Revenue Cycle Specialist at MedScope?

This is your chance to express your passion for the role and company. Share what attracts you to MedScope and how your skills align with the company’s mission in the medical alarm industry.

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An industry-leading provider of affordable and reliable medical alert systems, Medical Guardian empowers our customers to live a life without limits.

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Full-time, remote
DATE POSTED
March 7, 2025

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