Care Concierge

As a Care Concierge at Medici, your primary responsibilities include managing patient intake, setting appointments, obtaining pre-authorizations from insurance providers, and ensuring competitive pricing with imaging facilities and clinics. You'll be the face of exceptional patient care, guiding them through their healthcare experiences with empathy and speed. Additionally, you will coordinate with clinical providers to facilitate seamless communication and integration of patient care.

To qualify for the Care Concierge role at Medici, candidates should have at least a high school diploma or GED, with an associate’s or bachelor's degree preferred. Experience in customer service, administrative roles, and some exposure to healthcare is essential. Proficiency in Google tools and a typing speed of 45-50 words per minute is required. Knowledge of medical terminology and coding (CPT/ICD-10) is a plus!

The Care Concierge role at Medici is a 100% in-office position based in Austin, Texas. You will work Monday through Friday, from 8 AM to 5 PM CT, in a vibrant and collaborative work environment. Your team will be committed to transforming healthcare, and you will have the opportunity to make a significant impact on patient experience every day.

Essential skills for a Care Concierge at Medici include strong communication abilities to manage patient interactions effectively, multitasking to handle various patient needs simultaneously, and a customer-service mindset to advocate for patients. Technical proficiency is crucial, particularly with Google tools and electronic health records. Demonstrating Medici's CARES values will also be integral to your daily interactions.

Medici invests in its employees' growth and development, offering robust training opportunities and comprehensive onboarding for Care Concierges. Staff members are encouraged to pursue additional training or certifications relevant to their roles. Medici fosters a collaborative environment where team members can learn from each other and take part in various initiatives that enhance their careers within the healthcare industry.

To manage multiple patient inquiries, I prioritize tasks based on urgency and patient needs while maintaining a calm and respectful demeanor. I leverage efficient communication tools and systems to track conversations and updates, ensuring that each patient feels personally attended to without compromising service quality.

Certainly! In a previous role, a patient was frustrated about a delayed appointment. I listened carefully to their concerns, assured them I was there to help, and personally followed up with the clinic to expedite the process. By keeping the patient updated throughout, we turned their frustration into satisfaction, and they appreciated the extra effort.

I maintain effective communication with clinical providers by being clear and concise in my messages, ensuring that I provide all relevant patient information. I regularly schedule brief check-ins with providers to foster relationships, receive updates on patient progress, and address any potential issues before they arise.

Patient advocacy is essential because it builds trust and ensures that patients receive the best possible care tailored to their needs. As a Care Concierge, being a reliable source of support can help patients navigate complex healthcare processes, making their journey smoother and more positive, which aligns with Medici's mission.

I prioritize tasks by assessing urgency and impact on patient care. I create a daily checklist, first addressing immediate patient needs and then tackling ongoing tasks. This structure helps me remain organized and ensures that all aspects of patient care are addressed timely.

In stressful situations, I focus on active listening and breathing techniques to stay calm. I remind myself of the importance of empathy and professionalism, treating each patient with respect even under pressure. This approach helps maintain a positive environment and reassures patients they are in good hands.

I am proficient in electronic health record systems, having used several platforms to document patient interactions accurately. I understand the importance of maintaining updated records and rely on them to streamline care coordination, ensuring continuity and accuracy in patient care.

I strictly adhere to HIPAA guidelines and Medici's privacy policies when handling patient information. I ensure that only authorized personnel have access to sensitive data and that all communication is conducted securely, maintaining the highest levels of confidentiality and trust.

I believe I am a great fit for the Care Concierge position at Medici because of my dedication to patient care, strong communication skills, and ability to navigate complex healthcare scenarios. My values align with Medici's mission, and I am eager to contribute to an organization that prioritizes transforming health care for the better.

I have significant experience multitasking in fast-paced environments. In my previous roles, I managed various patient inquiries, administrative tasks, and coordinated with multiple departments simultaneously. Utilizing technology and effective prioritization helped me maintain efficiency without sacrificing the quality of care.