Floor Lead (Retail)

As a Floor Lead at Mejuri in University Village, your duties will include guiding your team to provide outstanding customer service, coaching them to excel in our Selling Programs, and ensuring that daily operations run smoothly. You will also be responsible for managing sales metrics, driving customer relationships through clienteling, and supporting visual merchandising efforts to create an inviting shopping environment.

To qualify for the Floor Lead position at Mejuri, you should have experience in a high-volume retail environment, excellent organizational and analytical abilities, and strong interpersonal skills. Adaptability, critical thinking, and the ability to work flexibly during evenings and weekends are also important attributes for success in this role.

At Mejuri, we prioritize employee growth through our internal coaching department and learning resources tailored for career advancement. As a Floor Lead, you will engage in semi-annual performance reviews and receive support for your personal development, ensuring that you can thrive both professionally and personally within our dynamic team.

Mejuri's culture for a Floor Lead is built around collaboration, innovation, and a commitment to values that empower everyone. We strive to create a supportive environment where team members can express creativity, seek feedback, and embrace continual improvement. Our Floor Leads are problem-solvers who lead by example and foster a sense of belonging within the team.

As a Floor Lead at Mejuri, you can expect a competitive base pay range of $23-$26 per hour, depending on your experience and qualifications. Our comprehensive benefits include medical and dental coverage, flexible parental leave, generous discounts on our products, and policies that emphasize accommodation and accessibility for all employees.

When prioritizing tasks, I assess urgency and importance, ensuring that customer needs and sales targets are always at the forefront. I also delegate responsibilities to team members based on their strengths and assess workload throughout the day to adjust priorities dynamically.

I use a combination of positive reinforcement, coaching, and setting achievable goals to motivate my team. I celebrate their successes publicly, provide constructive feedback, and create a sense of camaraderie through team-building activities and open communication.

In a challenging customer situation, I would listen actively to understand their concerns. Empathizing with them and maintaining a calm demeanor is essential. Once I have all the necessary details, I would take appropriate action to resolve the issue while ensuring the customer feels heard and valued.

I would conduct regular training sessions focused on Mejuri’s customer service standards and lead by example to instill these values within my team. Additionally, providing continuous feedback and recognizing team members who excel in customer service can help reinforce these standards.

I have hands-on experience in visual merchandising and understand its impact on sales and customer engagement. As a Floor Lead, I would partner with our Visual Lead to assess sales data and merchandising trends and implement visual strategies that align with our product launches and promotional events.

In my previous role, our team set an ambitious sales target for a major event. I spearheaded a clienteling initiative where we reached out to past customers and invited them personally. This approach increased foot traffic significantly, resulting in us exceeding our sales target by 30%.

Effective inventory management involves continuous monitoring and data analysis. I ensure our stock levels are optimized, conduct regular audits, and collaborate with team members to manage incoming and outgoing inventory efficiently in compliance with company standards.

My approach to clienteling is all about personalized connections. By using CRM tools to track customer preferences and purchase history, I craft tailored experiences and recommendations that not only meet their needs but also enhance their shopping experience with Mejuri.

I am passionate about the jewelry industry and the mission behind Mejuri, which empowers women through fine jewelry. Joining as a Floor Lead allows me to contribute to a brand that aligns with my values and leverage my retail experience to foster exceptional experiences for every customer.

Mejuri stands out due to its commitment to redefining luxury through accessibility and empowerment. With innovative marketing strategies aimed at women, transparent pricing, and continuous engagement with our community, Mejuri is not just a brand but a movement that values connection and authenticity.