Floor Lead (Retail) (Part-time) - job 1 of 3

The Floor Lead at Mejuri is responsible for delivering exceptional customer service, coaching team members, and overseeing daily store operations to ensure business goals are met. You will maintain a strong presence on the sales floor, execute selling programs, and manage operational workflows, ensuring every aspect aligns with Mejuri’s values and standards.

To succeed as a Floor Lead at Mejuri, candidates should have experience in high-volume retail environments, strong leadership skills, and the ability to think critically and creatively. Additionally, a solid understanding of sales processes and a passion for delivering outstanding customer service are essential for this role.

Mejuri is dedicated to employee growth, offering internal coaching departments and learning opportunities tailored to individual career plans. Regular performance reviews and a variety of resources help Floor Leads develop professionally and advance within the organization.

The hourly pay for a Floor Lead at Mejuri ranges from $23 to $26, depending on experience and qualifications. This transparent approach enables candidates to make informed decisions during the hiring process.

As a Floor Lead at Mejuri, you will have the opportunity to engage in community initiatives that empower underrepresented individuals. This role allows you to be an advocate for connection and service while fostering inclusive practices within the store and beyond.

To enhance customer experiences, I would focus on building genuine connections with customers by actively listening to their needs, providing personalized recommendations, and ensuring that every staff member embodies the brand's values in their interactions.

I would analyze sales data to identify trends and areas for improvement while collaborating with the team to develop targeted strategies. Implementing clienteling techniques and fostering relationships will also be key to driving sales.

In my previous role, I identified a team member struggling with product knowledge. I took the time to train them one-on-one, providing resources and encouragement, which ultimately boosted their confidence and sales performance.

I approach operational challenges by remaining calm and resourceful. I assess the situation, consult with my team if needed, and whip up creative solutions to ensure smooth operations while keeping team morale high.

Teamwork in retail means valuing each member's input, working collaboratively towards common objectives, and supporting one another in delivering exceptional service while celebrating our collective successes.

I would stay informed through regular product training sessions, read company updates, and actively engage in discussions with colleagues about new launches. This ensures I can confidently share knowledge with customers.

Feedback is crucial for growth. I seek constructive criticism to identify areas for improvement, and I welcome perspectives from my peers. This continuous cycle of feedback supports my development as a Floor Lead.

I prioritize tasks based on their impact on customer experience and sales performance. By leveraging tools like daily checklists and team meetings, I ensure that high-priority items are addressed promptly.

My approach to visual merchandising involves collaborating closely with the Visual Lead, utilizing analytics to guide product placements, and keeping displays refreshed and appealing to encourage customer engagement and drive sales.

I am drawn to Mejuri because of its commitment to redefining luxury and supporting women's empowerment. Being part of a vibrant and mission-driven team aligns perfectly with my personal values and professional aspirations.