MEMBER SERVICES REPRESENTATIVE - HOAG CLINIC ENGAGEMENT SERVICE
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Salary Range: $19.0800 - $29.3200 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.
Job Summary:
The Customer Service Specialist serves our patients, members, and providers.
Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.