Customer Representative (German-speaking) - Online Market Remote In Greece
Mercier Consultancy BG is on the lookout for a German-speaking Customer Representative to join our online market team remotely from Greece. In this exciting role, you will provide exemplary customer service to our German-speaking clients, ensuring they receive the support they need while navigating our online marketplace. If you have a strong passion for e-commerce and delivering top-notch customer experiences, we want to hear from you!
Responsibilities
- Assist German-speaking customers with inquiries related to our online marketplace through various communication channels, including email and chat.
- Guide customers through the purchasing process, resolving any potential issues or concerns they may have.
- Handle customer complaints and returns professionally, ensuring customer satisfaction and loyalty.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Stay informed about product offerings, promotions, and market trends to provide knowledgeable responses.
- Collaborate with team members to enhance service delivery and continually improve customer support processes.
- Foster a positive online shopping experience for customers by being approachable and helpful.
- Fluency in German and English is mandatory, both written and verbal.
- Experience in customer service, particularly in e-commerce or online sales, is preferred.
- Exceptional communication skills with a strong customer-focused attitude.
- Proficient problem-solving abilities to effectively address customer challenges.
- Self-directed with the ability to manage time effectively while working remotely.
- Familiarity with online customer support tools and CRM systems is advantageous.
- Ability to adapt to changing scenarios and maintain flexibility in approach.
- A genuine interest in online shopping and understanding of the e-commerce landscape is a plus.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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