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Dutch Speaking Product Support Specialist - Remote In Greece

Mercier Consultancy is looking for a Dutch Speaking Product Support Specialist to join our team in a remote position based in Greece. In this role, you will be responsible for providing specialized support to our Dutch-speaking clients, helping them to navigate our products and resolve any issues they may encounter. Your strong communication skills and thorough product knowledge will be key in ensuring a high level of satisfaction for our clients. If you have a passion for technology and customer service, we encourage you to apply!


Responsibilities

  • Provide expert support to clients in Dutch via phone, email, and chat, addressing product-related inquiries.
  • Troubleshoot and resolve complex product issues by guiding customers through solutions.
  • Educate customers on product features, functionalities, and best practices.
  • Document customer interactions thoroughly to maintain accurate support records.
  • Work collaboratively with product development teams to communicate customer feedback and identify areas for improvement.
  • Stay updated on product enhancements and launch new features to clients effectively.
  • Assist with training and onboarding new customers to ensure a smooth experience with our products.
  • Fluency in Dutch and English, both written and verbal, is required.
  • Experience in product support, technical support, or a related field is highly preferred.
  • Strong analytical and problem-solving skills with a customer-centric mindset.
  • Excellent communication skills, with the ability to explain technical concepts in simple terms.
  • Proficient in using support tools and software for tracking customer issues.
  • A strong willingness to learn about new technologies and product developments.
  • Ability to work independently and manage time effectively in a remote work setting.
  • Willingness to work flexible hours to accommodate client needs and schedules.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 10, 2025

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