Spanish Speaking Chat Support Advisor
Mercier Consultancy is thrilled to announce a new opportunity for a Spanish Speaking Chat Support Advisor to join our dedicated team. In this role, you will play a crucial part in providing exceptional customer service to our Spanish-speaking clients through live chat support. Your expertise in Spanish will be essential in addressing customers' questions and resolving their issues promptly. If you are passionate about helping others and have the necessary communication skills, we invite you to apply!
Responsibilities
- Provide assistance to customers via live chat in Spanish, ensuring all inquiries are addressed promptly.
- Support customers with questions related to our products and services and deliver solutions in a friendly manner.
- Accurately log customer interactions and feedback in our internal systems.
- Identify trends in customer inquiries to help improve service delivery.
- Maintain high standards of customer satisfaction through effective communication and professionalism.
- Collaborate with team members to enhance service efficiency and customer experience.
- Stay informed about our offerings to provide accurate information to customers.
- Fluency in Spanish and English, both written and verbal, is required.
- Prior experience in customer service or chat support is advantageous.
- Strong typing skills with a focus on clear, concise written communication.
- Excellent problem-solving skills and a commitment to customer satisfaction.
- Ability to handle multiple chats simultaneously in a dynamic environment.
- Familiarity with customer service software and chat applications is a plus.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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