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German Speaking Customer Support for Online Bookstore Department

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! In this key Entry Level role, you will be the primary contact for our German-speaking customers, providing them with exceptional support and assistance as they explore our extensive collection of books. Your fluency in German will play a crucial part in ensuring that our clients have a seamless and enjoyable shopping experience.

If you have a passion for books and enjoy helping others, this position might be perfect for you. Join our team and contribute to creating memorable experiences for book lovers!

Responsibilities

  • Provide customer support in German via email, phone, and chat
  • Assist customers with inquiries about book availability, orders, and returns
  • Document customer interactions and resolutions accurately in our CRM system
  • Collaborate with the team to resolve issues and improve customer satisfaction
  • Offer recommendations and engage customers about new arrivals and bestsellers
  • Participate in regular training to stay updated on products and services
  • Fluency in German and English, both written and verbal
  • Previous experience in customer support, preferably in an online retail environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A genuine passion for books and literature
  • Ability to multitask and manage inquiries in a fast-paced setting
  • Familiarity with customer support tools and technologies
  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 20, 2025

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