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(Remote/No Experience) Amazon Entry Level Live Chat Support - job 1 of 2

Oceanwide Repair LLC is a leading provider of repair and maintenance services, specializing in marine and industrial equipment. With a commitment to quality, safety, and customer satisfaction, we strive to deliver innovative solutions tailored to our clients' needs. Our remote team fosters a collaborative and supportive work environment, where every team member plays a vital role in our success. Join us as we continue to grow and serve our clients with excellence.Job Overview:We are seeking a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our customer support team. This entry-level position is perfect for individuals looking to start their career in customer service. You will be responsible for providing exceptional support to our customers via email and chat, ensuring their inquiries are addressed promptly and accurately.Key Responsibilities:- Respond to customer inquiries through email and chat platforms in a timely and professional manner.- Assist customers with issues related to our services, products, and account management.- Maintain accurate records of customer interactions and transactions in our database.- Collaborate with team members to resolve complex customer issues and escalate when necessary.- Provide product and service information to customers, guiding them through our offerings.- Participate in training sessions to enhance your product knowledge and customer service skills.- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.- Contribute to the continuous improvement of our support processes and customer experience.Requirements:- High school diploma or equivalent; associate degree is a plus.- Excellent written communication skills with a strong attention to detail.- Basic understanding of customer service principles and practices.- Proficient in using computer systems and software applications, including email and chat platforms.- Ability to multitask and manage time effectively in a remote work environment.- Strong problem-solving skills and a willingness to learn.- Previous customer service experience is a plus, but not required.Benefits:- Competitive salary with opportunities for advancement.- Flexible working hours, allowing for a healthy work-life balance.- Comprehensive training program to develop your skills and knowledge.- Supportive remote work environment with a collaborative team culture.- Health, dental, and vision insurance options.- Paid time off and holidays.- Opportunities for professional development and growth within the company.How to Apply:If you are ready to embark on your career in customer support and join a dynamic team at Oceanwide Repair LLC, please submit your resume and a cover letter detailing your interest in the position. We look forward to hearing from you!Oceanwide Repair LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Available shifts and compensation: We have available shifts all days of the week. Compensation is $45.00 - $60.00/hour.About Oceanwide Repair: Oceanwide Repair is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://oceanwiderepair.com/.By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.Powered by Homebase. Free employee scheduling, time clock and hiring tools.

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What You Should Know About (Remote/No Experience) Amazon Entry Level Live Chat Support, Amazon

Join Oceanwide Repair LLC as a Remote Entry Level Live Chat Support team member and kickstart your career in customer service! We are a leading provider of marine and industrial repair services, committed to quality, safety, and customer satisfaction. In this entry-level position, you'll interact with our customers through email and chat, providing exceptional support and making a real impact on their experience. You'll assist them with inquiries about our services, product information, and account management, all while ensuring their concerns are addressed promptly. Don't worry if you haven't worked in this kind of role before – we offer comprehensive training to help you develop both your knowledge and skills. You'll work within a supportive remote environment alongside a collaborative team, participating in ongoing training and contributing to improving our customer interactions. The position allows for flexible working hours, promoting a healthy work-life balance while also providing competitive pay and benefits, including health, dental, and vision insurance. If you're self-driven, motivated, and eager to grow, we’d love to see your application. At Oceanwide Repair LLC, everyone plays a vital role in our collective success, and your journey towards a rewarding career starts here!

Frequently Asked Questions (FAQs) for (Remote/No Experience) Amazon Entry Level Live Chat Support Role at Amazon

What are the responsibilities of an Amazon Entry Level Live Chat Support role at Oceanwide Repair LLC?

As an Amazon Entry Level Live Chat Support at Oceanwide Repair LLC, you will respond to customer inquiries via email and chat, assist customers with various issues, maintain accurate records of interactions, collaborate with the team to resolve complex issues, and guide customers through our services while ensuring a high level of satisfaction.