On Call - Concierge - Mandalay Bay

Before applying, please review the following to ensure your application process goes smoothly.The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.• From Workday, click “View Profile” at the top right corner.• Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.• Under the "Contact" tab, in your Workday profile click edit to update the privacy settings for your phone number and email address to show “Public” allowing hiring managers to contact you. Simply click on "Contact" to change your setting. "While you’re there, make sure your number and email are correct too!After you’ve completed these steps, come back to this application page and you’re ready to apply!We are seeking dedicated candidates to join our Concierge team at Mandalay Bay. If you are proficient in quickly mastering digital tools and software’s, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.THE JOB:As an On Call Concierge for Mandalay Bay, you are an essential part of guest experience. Your ability to swiftly adapt to booking systems and software’s, combined with your commitment to delivering exceptional guest service will set the stage for the memories that they can carry with them well past their stay with us. In a collaboration of team efforts, you will efficiently manage guest requests, actively promote, and upsell venues and offerings, and assist with check-ins and check-outs. By delivering top-notch recommendations, and assistance, you play a crucial role in elevating the overall guest experience.THE DAY-TO-DAY:• Efficiently process all guest requests received through calls, front facing experiences, text, email, through virtual concierge, or fax• Actively promote and upsell MGM Resorts’ venues and services including but not limited to amenities, rooms, restaurants, shows, cabanas, retail outlets, M Life, casino events, property promotions, Spa & Salon service bookings and more• Address and resolve guest conflicts promptly, anticipating and mitigating potential challenges to ensure a seamless experience• Serve as a brand ambassador by building strong relationships and representing the property professionally with both vendors and guests• Handle multiple tasks across up to 26 operating systems simultaneously to meet guest needs• Continuously expand your knowledge of citywide offerings and build a strong professional network within the hospitality industry• Stay informed about policies and procedures across various departments to facilitate accurate and efficient bookings• Perform guest check-ins and check-outs as needed and coordinate pre-arrival, transportation and additional assistance to VIP guestsTHE STARTING PAY RATE: $19.00THE SCHEDULE: On callHours of Operation: 8 am – 8 pm dailyWHAT YOU’LL NEED:• One (1) year of relevant guest service experience• Must be 21 years of age or older• High school diploma, GED or educational equivalent• Must be able to work various shifts, including weekends and all holidaysTHE IDEAL CANDIDATE:• One (1) year of relevant guest services experience in a similar resort setting• Has a passion for Service, is resourceful in finding solutions, and can efficiently multi-task• Has exceptional customer service and interpersonal skills• Bilingual• Is proficient in Microsoft Office• Has previous experience using any of the following systems: Opera, OpenTable, SevenRooms, Archtics , and AliceTHE PERKS & BENEFITS:• Future growth potential within the company• Wellness incentive programs to help you stay healthy physically and mentally• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more• Free meals in our employee dining room• Free parking on and off shift• Healthcare, financial, and time off benefits• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityAre you ready to JOIN THE SHOW? Apply today!