Italian Speaking Technical Support Consultant - Athens, Greece
Patrique Mercier Recruitment is excited to announce an opportunity for an Italian Speaking Technical Support Consultant in Athens, Greece. As a vital member of our support team, you will assist Italian-speaking customers by providing top-tier technical support and helping them navigate our products effectively. If you possess a passion for technology and have excellent communication skills, we encourage you to apply!
Responsibilities
- Deliver exceptional technical support to Italian-speaking customers through phone, email, and chat.
- Quickly identify, diagnose, and troubleshoot product-related issues.
- Maintain detailed records of customer interactions and technical solutions in our CRM system.
- Educate customers on product features, ensuring they are equipped to use our products effectively.
- Work collaboratively with technical teams to escalate and resolve complex issues.
- Keep up-to-date with industry trends and product developments, providing informed assistance to customers.
- Fluent in Italian and English; proficiency in additional languages is a plus.
- Experience in technical support or customer service, preferably in a tech-focused environment.
- Strong analytical and problem-solving skills with a customer-oriented approach.
- Excellent verbal and written communication skills, capable of simplifying technical information.
- Familiarity with CRM tools and basic troubleshooting techniques.
- Ability to work independently in a remote setting while managing time and priorities effectively.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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