Technical Pre-Sales Customer Success Manager - People Manager

In Small, Medium, Corporate, (SMC) and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale... engine for our business-- this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day. As a Technical Pre-Sales Customer Success - People Manager, you will lead a team working with Direct Microsoft Customers across their Modern Work solutions, serving as their main point of contact to help realize their current solution’s value and drive incremental value through new Security and Teams focused solution selling. Your key objectives are to support your team as they help customers continue to modernize their workplace and serve as trusted advisor to our direct customers as they overcome adoption challenges with their current solutions and ensure they continue to invest in new Modern Work and Security solutions. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Responsibilities • Customer Consumption – Lead team to increase customer consumption by delivering solutions that drive Modern Work Security incremental revenue, seat adds, and product usage within their customer portfolios. Mitigate customer churn by driving adoption of existing Modern Work Investments • Customer Technical Environment – Coach team to deliver demos and support customers with their technical product needs. • Meet or Exceed Business Targets – Achieve or exceed consumption and churn prevention targets, ensuring pipeline hygiene. Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management. Report on monthly, quarterly, and annual targets and deliver competitive business insights, trends, and analysis to drive ongoing performance improvements. • Build diverse and inclusive team – Build a team which is diverse and inclusive, developing CSM proficiency in the core capabilities and skills required for their role. Guide career development and role model Microsoft Leadership Principles and Practices. • Drive Customer Outcomes – Improve sales and technical competency via mentoring, support individual professional development and growth. Impactfully engage and remove roadblocks on customer calls with your CSM team. Qualifications Required/Minimum Qualifications • Bachelor's Degree in Business Management, Information Technology, Computer Science, Engineering, or related field AND 6+ years sales and negotiation experience, technical architect, technical consulting, design and implementation, technical sales experience, or related work or internship experience • OR equivalent experience. • 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology. • People management in customer success with technical pre-sales. • 3+ years of technical security experience in two or more of the following solutions: Modern Work Business Premium, Teams Phone, Threat protection, SIEM and Incident Response, Extended Detection and Response (XDR), Security Orchestration, Automation, and Response (SOAR), Security Operation Center Management, Identity and Access Management, Cloud Infrastructure, Cloud Security. Preferred Qualifications • Relationship management and negotiation skills. • Leadership skills with the ability to motivate and drive improvement. • Experience and the background to initiate and drive business strategy discussions with business and…