Director People Operations and Work Place Services

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot

We are seeking a strategic and results-driven Director of People Operations and Workplace Services to manage and scale HR operations globally, including in India, the US, the UK, Costa Rica, and remote settings. This leader will align HR practices with business objectives, foster a positive workplace culture, and drive initiatives that enhance employee experience across all work environments.

• Lead the development and execution of global HR operations and workplace services strategies that align with business goals, drive employee engagement, and promote a unified culture.
• Collaborate with cross-functional leaders (e.g., GTM, Finance, Operations) to implement HR strategies that directly impact key business outcomes such as talent acquisition, retention, and cost efficiencies.
• Oversee the entire employee lifecycle, ensuring seamless HR operations and administrative functions across multiple locations, including compliance with local labor laws, remote work support, and optimizing safety protocols.
• Drive transformative workplace experience initiatives, optimizing support for both office-based and remote workers, including facilities management, safety protocols, well-being programs, and hybrid work models.
• Lead, mentor, and develop a high-performing team of HR operations and workplace services professionals, fostering an inclusive culture that emphasizes continuous improvement and aligns with organizational values.
• Manage the HR technology ecosystem (HRIS, ATS, PMS, and other tools), ensuring data integrity and leveraging analytics to drive HR strategies, identify trends, and measure the impact of HR initiatives on business outcomes.
• Champion diversity, equity, and inclusion, integrating these principles into HR practices and workplace services, while leading change management efforts and organizational transformations with effective communication.
• Act as a hands-on problem solver, implementing best practices to simplify, automate, and optimize HR processes. Demonstrate the ability to address complex HR challenges while maintaining a focus on innovative solutions.

• Have 15+ years of HR experience, with at least 7 years in leadership roles managing cross-cultural teams and global HR operations.
• Hold a Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., SHRM, HRCI) are preferred.
• Have strong knowledge of regulatory environments in the US, India, the UK, and Costa Rica, as well as experience with remote work compliance and support.
• Have demonstrated success in scaling HR operations in a fast-paced, global environment, with a focus on driving measurable business outcomes such as employee engagement, retention rates, or cost efficiencies.
• Possess exceptional strategic thinking, communication, and interpersonal skills, with a collaborative approach to decision-making.
• Are experienced in leading HR teams, driving continuous improvement, advancing DEI initiatives, and implementing large-scale change management.
• Have the ability to lead strategic conversations with senior leadership and make impactful HR decisions that align with business objectives.

• Lead and shape the next phase of our global people operations and workplace services.
• Be part of a diverse, inclusive, and innovative organization that values growth, collaboration, and employee well-being.
• Enjoy a competitive compensation package, comprehensive benefits, and the opportunity to work with a dynamic global team

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.