Job details

Customer Service Representative - CT (Seattle, Washington, United States, 98108)

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide various support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.Expected base pay rates for the role will be between $20.67 and $28.84 per hour at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.Primary ObjectiveTo ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.Primary Function And Scope• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).• Responsible for keying in orders, processing faxes, and preparation of reports.• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.• Participates in special projects and performs additional duties as required.Experience And Knowledge Required• High School Diploma or GED equivalency required.• 3+ years of call center or customer service experience.• Focus on customer account management preferred.CompetenciesExcellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.Other Pertinent Job InformationWhile performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!Active military, transitioning service members and veterans are strongly encouraged to apply.Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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$42993K

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What You Should Know About Customer Service Representative - CT (Seattle, Washington, United States, 98108), Mohawk Industries

Join the largest manufacturer of tile and natural stone in the United States, Dal-Tile, as a Customer Service Representative in Seattle, Washington! Here at Dal-Tile, a subsidiary of Mohawk Industries, we take pride in our close-knit team of dedicated professionals who have propelled us to success. We believe in nurturing our team's growth and providing a family-friendly work environment that allows for a fulfilling life both inside and outside the office. As a Customer Service Representative, you'll play a pivotal role in connecting with our customers by addressing inquiries, servicing walk-in clients, providing samples, and facilitating sales transactions. Your primary objective is to ensure seamless communication and high-quality support for our valued customers. You’ll not only handle a high volume of inbound calls but also manage the full cycle of customer account activities from order entry to delivery. With us, you’re eligible for a competitive pay range of $20.67 to $28.84 per hour, alongside additional earnings opportunities through commissions and bonuses. We also offer unique benefits like a 401k match, employee discounts, and educational reimbursement. If you're looking to make a difference while growing your career in a dynamic environment, then Dal-Tile is the perfect place for you!

Frequently Asked Questions (FAQs) for Customer Service Representative - CT (Seattle, Washington, United States, 98108) Role at Mohawk Industries

What are the responsibilities of a Customer Service Representative at Dal-Tile?

As a Customer Service Representative at Dal-Tile, your responsibilities include managing customer accounts, processing sales orders, answering inquiries, providing product information, and resolving any issues related to orders. You will interact with various teams to ensure customer satisfaction, handle a high volume of inbound calls, and participate in special projects to better serve our customers.