Security Officer

As a Security Officer at PIER 39, your main responsibilities include ensuring the safety of visitors and staff, monitoring for potential hazards, and responding to emergencies. You will be part of a team dedicated to protecting the PIER's property while also providing excellent customer service to all guests. Regular training sessions will equip you with the skills needed for various scenarios, from crowd management to emergency response.

To qualify for the Security Officer position at PIER 39, you need a valid California Guard Card and a high school diploma or GED. Prior security experience isn't required, but customer service experience or a public-facing role is considered a plus. Additionally, you should be willing to work weekends and holidays to support our busy schedule.

Yes! At PIER 39, we offer continuous training for our Security Officers, which includes essential skills such as CPR/First Aid, fire suppression, and even water rescue. This training not only prepares you for various situations you may encounter but also enhances your professional development within the security field.

As a Security Officer at PIER 39, you will start at $25.00 per hour. There are also opportunities for performance-based pay increases and promotions as you demonstrate your skills and commitment to the role. Plus, a hiring bonus of $500 is available after 90 days of employment, adding to your earning potential.

Security Officers at PIER 39 receive several great benefits including employee parking in our garage, uniforms, and dry-cleaning services. You’ll also have access to ongoing training and development opportunities, which can help advance your career within the security field. We are proud to support and recognize our dedicated team.

When addressing a security breach at PIER 39, it's crucial to remain calm and follow the protocols you've been trained on. Assess the situation quickly, ensure the safety of individuals nearby, and report the incident to your supervisor immediately. Effective communication is key, and showcasing your problem-solving skills during this scenario will demonstrate your capability as a Security Officer.

In your response, share a specific example where you went above and beyond to help a customer. Highlight your attention to detail, empathy, and problem-solving abilities, which are essential traits for a Security Officer at PIER 39, where guest safety and satisfaction are a top priority.

Discuss the importance of remaining calm and composed. You should outline the steps you would take, including notifying the necessary authorities, guiding guests to safety, and ensuring that everyone is accounted for. Emphasize your training and readiness to act swiftly while maintaining a focus on safety.

Effective prioritization is key in a busy environment like PIER 39. You should showcase your organizational skills by explaining how you would assess the situation and identify high-risk areas that need immediate attention, while also ensuring that guests feel secure and welcomed.

Explain your approach to de-escalation, emphasizing the importance of remaining calm and respectful while addressing the issue. Use clear communication to address the behavior, and if necessary, involve fellow team members or security personnel for assistance. Demonstrating your ability to handle such situations will reflect well on your capabilities as a Security Officer.

Share your genuine reasons for pursuing a career in security, such as protecting people, contributing to a safe community, or enjoying the dynamic environment. Highlight how these motivations align with the values of PIER 39, where visitor safety is paramount.

Discuss any relevant experience you have that aligns with the role's responsibilities, such as customer service roles or public-facing positions. Even if you lack direct security experience, highlight how these roles prepared you to interact with guests effectively, respond to issues empathetically, and handle challenges professionally.

Affirm your comfort and ability to thrive in fast-paced environments by sharing past experiences where you successfully managed multiple responsibilities while maintaining quality service. Mention your adaptability and readiness to respond to unexpected situations as a key strength.

To remain informed, discuss your commitment to ongoing training and education. Mention resources such as industry publications, professional organizations, and training programs that help you stay knowledgeable about trends and regulatory changes in the security field.

In such a situation, your first step would be to ensure your safety and the safety of others. Then, alert local authorities and document the incident as required by protocols. Detail your understanding of the importance of evidence preservation and reporting procedures to demonstrate your preparedness and responsibility.