Senior Quality Manager

As a Senior Quality Manager at Mortenson, your primary responsibilities include leading and managing the quality system for significant projects, coaching and mentoring Quality Managers and Engineers, and ensuring the incorporation of Mortenson’s quality system at all project levels. You will analyze quality metrics, facilitate corrective actions, and promote a culture of continuous improvement across the team.

To apply for the Senior Quality Manager position at Mortenson, you should have a Bachelor’s degree in Construction, Civil, or Architectural Engineering, or Construction Management. Additionally, a minimum of 7 years of experience in the design, engineering, or construction industry is required, alongside experience in leading project quality systems and familiarity with various quality frameworks.

While the position of Senior Quality Manager at Mortenson does require on-site leadership for significant projects, it also involves significant travel (up to 75%). This means that while remote work may not be fully feasible, you may have scheduling flexibility to work from different project locations.

As a Senior Quality Manager at Mortenson, you will enjoy a range of benefits, including a robust medical, dental, and vision plan, a 401k retirement plan with a generous company match, and paid time off among others. Additional perks include tuition reimbursement, mental health resources, and discounts on gym memberships, ensuring you have a supportive work-life balance.

Unfortunately, Mortenson is unable to offer visa sponsorship for the Senior Quality Manager position. Candidates must be authorized to work in the U.S. without the need for sponsorship at the time of application.

Certainly! When answering this question, be specific about any quality management systems you've worked with, such as ISO 9000 or Lean. Discuss how you’ve implemented these systems in your previous roles and the positive outcomes they led to, emphasizing your ability to drive improvements in quality.

It's important to show your problem-solving skills here. Discuss your approach to resolving conflicts, such as using effective communication strategies, focusing on collaboration, and seeking input from various team members to reach a consensus.

Outline a systematic approach: start with thorough planning, regular quality checks during the construction phase, and encourage open feedback from team members to identify any issues early. Mention how you ensure compliance with quality standards and mitigate risks effectively.

Choose a specific example that demonstrates your leadership and analytical skills. Talk about the issue, your assessment process, the corrective action taken, and how you communicated this with the team and stakeholders to ensure everyone was aligned.

Discuss the importance of mentoring in fostering a positive work environment. Provide examples of how you’ve mentored colleagues or led training sessions to enhance team capabilities and overall project success.

Mention specific resources you use, such as industry publications, professional organizations, or continuous education courses, showcasing your commitment to lifelong learning and professional development in quality management.

Explain your coaching methodology, which could include setting clear expectations, providing regular feedback, inviting questions, and involving them in decision-making processes to develop their skills and confidence in their role.

Discuss key performance indicators (KPIs) you’ve utilized, such as defect rates, compliance scores, and customer feedback, emphasizing how you analyze and use this data to drive improvements in quality.

Provide concrete examples of initiatives where you implemented process changes that improved efficiency and quality. Focus on how you measured success and involved team members in these initiatives.

Discuss strategies like team-building exercises, setting common goals, and promoting an inclusive environment where all team members feel valued and understood. Highlight any personal experiences that relate to successfully managing diverse teams.