Quality Supervisor

As a Quality Supervisor at Silfab Solar, you will oversee the implementation of quality control measures, manage QC staff, and lead projects aimed at improving product quality. Your responsibilities will also include investigating customer complaints, reducing process variation, maintaining ISO-based quality systems, and driving Lean Manufacturing initiatives.

To qualify for the Quality Supervisor position at Silfab Solar, candidates typically need a Bachelor’s degree in a STEM-related field or equivalent work experience, along with three or more years of experience in Quality Assurance. Additionally, five years in photovoltaic manufacturing or a related field, as well as supervisory experience, is preferred.

Silfab Solar is dedicated to investing in its employees by providing a dynamic work environment for professional growth. Quality Supervisors can benefit from attending educational workshops, participating in professional societies, and utilizing our tuition reimbursement program to further their knowledge and skills in quality management.

Key skills for a Quality Supervisor at Silfab Solar include effective communication and interpersonal skills, project management abilities, attention to detail, and a deep understanding of quality control processes. Familiarity with ISO standards and Lean Manufacturing practices is also essential for success in this role.

Silfab Solar offers a comprehensive benefits package for Quality Supervisors, which includes competitive market wages, paid time off, medical/dental/vision insurance, an employee assistance program, and a tuition reimbursement program. We also have recognition programs and a unique employee PV panel purchase program to foster engagement and community.

In your answer, highlight specific instances where you've led a QC team, emphasizing your leadership style, training methods, and the outcomes achieved. Discuss how you motivated staff to meet quality objectives and any initiatives you implemented to enhance team performance.

Share a structured approach to handling customer complaints: first, detail how you investigate the root cause, then explain your process for communicating with the customer, and finally, describe how you took corrective action and implemented changes to prevent future issues.

List the quality management systems you've worked with, such as ISO standards. Providing examples of how you've used these systems to enforce quality standards or improve processes will demonstrate your practical experience and understanding of quality assurance.

Detail your knowledge of Lean Manufacturing methodologies, such as Just-In-Time (JIT) or Six Sigma. Share examples where you've applied these principles to reduce waste, improve processes, and enhance product quality in previous roles.

Discuss various strategies such as setting clear expectations, providing recognition for achievements, and fostering a positive work environment. Also, talk about your approach to training and development that builds team capabilities and morale.

Explain your commitment to continuous learning through attending workshops, reading industry publications, and engaging with professional organizations. This shows your dedication to staying informed of changes and new techniques in the quality assurance field.

Share a relevant project where you demonstrated your ability to identify an issue, develop a solution, and successfully implement changes that improved quality metrics. Be specific about your role and the positive impact of the project.

Discuss the statistical tools and software you're proficient in, such as Six Sigma methodologies or specific quality control software. Highlight how these tools have helped you conduct analysis and control processes effectively in your previous roles.

Explain your systematic approach to ensuring compliance, from conducting regular audits to collaborating with teams across departments. Mention your experience in maintaining thorough documentation and adherence to standards.

Reflect on challenges in quality control, such as resistance to change or difficult employee dynamics, and describe strategies you've used to overcome these challenges. This demonstrates your problem-solving skills and resilience in the face of adversity.