Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.
At Motus, we’re dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere and WorkTogether
Position Description:
The Customer Success team is seeking a Customer Success Manager (CSM) to support our Enterprise customers throughout their lifecycle with Motus. The CSM will serve as a trusted advisor for their assigned customer accounts and provide an additional layer of strategic operational support. This team member will develop strong relationships with their customers, ensure positive engagement with the Motus platform, and drive adoption and success outcomes, ultimately influencing retention, expansion, and advocacy across their book of business.
Position Duties:
Desired Skills & Experience:
Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $90,000 - $105,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.
Motus Benefits:
Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities’ rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.
Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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Join Motus as a Customer Success Manager for Enterprise Accounts, where you will play a crucial role in enhancing our clients' experience with our advanced mobile workforce solutions. At Motus, we pride ourselves on creating a positive WorkLife for everyone, and as a CSM, you'll be the trusted advisor for our significant enterprise customers. You'll establish strong relationships, ensuring their success as they engage with our platform. Your main goal will be to drive product adoption and develop strategic plans tailored to each customer's unique journey, while also allowing for proactive feedback to influence our product offerings. With a keen understanding of business needs, you’ll help customers meet their goals, while identifying opportunities for upselling and expanding their use of our services. This position thrives on your ability to communicate effectively with a variety of stakeholders, from administrators to C-level executives, fostering a collaborative environment that makes every interaction valuable. If you believe in creating exceptional experiences and have a passion for customer success, then join us at Motus and help shape the future of how businesses manage their mobile workforce.
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Motus is a workforce management company headquartered in Boston, Massachusetts that develops fleet management software.
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