Customer Experience Specialist (English & Portuguese Speaker - fully remote)
Skills
- Experience in Customer Service or Account Management
- Proficiency in English and Portuguese
- Experience with CRMS like Salesforce or Hubspot
- Strong communication skills
Responsibilities
- Act as the main point of contact for partners and customers
- Manage inquiries through email, chat, and phone
- Build and implement processes for customer engagement
- Collaborate with teams to improve efficiency
Benefits
- 100% Employer paid Health Insurance
- 5 additional holidays and 3 voluntary days
- Extra parental leave
- Opportunity to work in a certified B Corporation
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