Customer Experience Specialist (English & Portuguese Speaker - fully remote)

As a Customer Experience Specialist at Too Good To Go, your main responsibilities include serving as the primary contact for both our partners and customers. You will primarily engage with them through various channels such as email, chat, and phone ensuring they receive exceptional customer service. Additionally, you will work on building processes that inspire users to take action against food waste while embodying our brand's philosophy. Collaborating with other teams to identify and address challenges is also an essential part of your role.

To qualify for the Customer Experience Specialist role at Too Good To Go, candidates should have experience in customer service or account management, ideally in a fast-paced environment. A high proficiency in both English and Portuguese (C1-C2 level) is crucial. Familiarity with CRM systems like Salesforce, Hubspot, or SAP is also beneficial. A strong passion for sustainability and a knack for problem-solving and relationship-building are key attributes we're looking for in a successful candidate.

Yes, the Customer Experience Specialist position at Too Good To Go is fully remote, offering you the flexibility to work from anywhere in Portugal. While you will be part of a dynamic international team, your daily responsibilities will be managed from the comfort of your home, making it an excellent opportunity for those looking to balance work and personal commitments.

Too Good To Go prides itself on providing a range of exceptional benefits for its Customer Experience Specialists. These include 100% employer-paid health insurance options, additional holidays beyond mandatory leave, and extended parental leave. Plus, as part of an impactful company, you will have the opportunity to work in an environment where you can contribute to social change, all while being part of an enthusiastic team across 17 countries!

At Too Good To Go, support for Customer Experience Specialists comes in various forms. You will be part of a strong team culture where successes are celebrated, and knowledge is shared. The company encourages collaboration across departments to ensure challenges are addressed early on. Furthermore, the focus on a diverse and inclusive work environment promotes a sense of belonging, enabling you to thrive in your role as a Customer Experience Specialist.

When answering this question, focus on specific instances where you've successfully handled customer inquiries or resolved conflicts. Highlight your relevant skills, such as communication and problem-solving, and relate your professional background to the mission of Too Good To Go, emphasizing your passion for sustainability.

To effectively answer this question, emphasize your approach to empathy and active listening. Describe how you would acknowledge the customer's feelings, gather necessary information to understand the issue, and provide a thoughtful solution. Illustrating your ability to turn a negative experience into a positive one will show your capability as a Customer Experience Specialist.

When addressing this question, make a genuine connection between your personal values and Too Good To Go's mission. Share your passion for sustainability and explain how you're eager to make a difference in the fight against food waste. This personal touch will resonate well with the interviewers.

In your response, highlight your organizational skills and ability to manage time efficiently. Explain how you assess the urgency of inquiries and utilize tools or systems to track and resolve issues promptly. Demonstrating a well-structured approach will instill confidence in your multitasking abilities.

To tackle this question, discuss your strategies for maintaining focus and positivity during repetitive tasks. Share techniques such as setting goals or reminding yourself of the larger purpose behind your work—fighting food waste. This insight will reflect your dedication to the role of Customer Experience Specialist.

When responding to this question, detail your familiarity and experience with relevant CRM tools. Provide specifics about how you’ve used these systems to enhance customer interactions and streamline processes. Concluding with your adaptability to learn new tools will strengthen your profile as a candidate.

In your answer, emphasize your bilingual skills in English and Portuguese. Share your strategies for ensuring clarity and understanding, such as modifying your language to suit the customer's proficiency. Stress the importance of cultural sensitivity when reaching out to diverse customers.

In answering this question, recount a specific situation where teamwork led to a successful outcome. Explain your role in facilitating communication or how you contributed to problem-solving within the group. Highlighting your collaborative spirit is key for a Customer Experience Specialist.

Address this question by outlining a methodical approach to follow up with the partner. Discuss how you'd evaluate your outreach methods and potentially adapt them. This showcases your perseverance and creative problem-solving skills in customer experience management.

Respond by discussing your commitment to professional development, including ongoing education, attending webinars, or following industry leaders. This not only demonstrates your proactive nature but also your genuine interest in providing the best service to Too Good To Go's customers.