Senior Solution Engineer (Enterpise)

About mParticle

 mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end to end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

mParticle is seeking a motivated and experienced Senior Solutions Engineer to join our AMER Solutions Engineering Team. In this role, you’ll collaborate with enterprise customers and partners to showcase the value of our industry-leading Intelligent Customer Data Platform (CDP). You’ll partner with the Sales team to identify customer needs, define solutions, and demonstrate how mParticle can drive measurable business outcomes.

About the job   

Please note this is a hybrid role in New York City Metro (hybrid: 1-2 days/week in office)
Travel: Up to 25%

The Successful candidate will:

Business Value Articulation

• Engage with customers to understand their objectives, challenges, and desired outcomes.

• Identify opportunities where mParticle can deliver measurable value and improve marketing effectiveness.

Solution Design

• Lead the technical design process, mapping customer requirements to mParticle’s capabilities.

• Create tailored solutions aligned with customer goals, focusing on driving revenue growth, customer engagement, and marketing performance.

• Design and deliver Proof of Concepts (POCs) to showcase how mParticle achieves customers’ desired outcomes and accelerates deal cycles.

Pre-Sales Support

• Collaborate with Sales to deliver value-based demonstrations, technical proposals, and solution architectures.

• Respond to RFPs to showcase how mParticle drives business outcomes.

Thought Leadership

• Stay informed about advancements in AI/ML, predictive analytics, and marketing automation.

• Contribute to thought leadership through blog posts, whitepapers, and industry events.

Technical Advisory

• Act as a trusted advisor to clients, sharing best practices and aligning strategies with emerging technologies.

Customer Success Collaboration

• Partner with Professional Services and Customer Success teams to ensure smooth implementation and adoption.

• Provide technical guidance to support upsell opportunities.

Cross-Functional Collaboration

• Work closely with Product, Marketing, and Engineering teams to influence the product roadmap and deliver innovative solutions.

Continuous Learning

• Stay updated on Martech trends and share knowledge internally through training sessions and workshops.

Is this opportunity right for you? We are looking for candidates who have:

• Experience: 3-5+ years in Solutions Engineering, Architecture, or Consulting in SaaS, cloud, or Martech, with a focus on enterprise-scale customer data.

• Technical Expertise: Deep knowledge of CDPs, marketing automation, customer engagement platforms, analytics tools, and related technologies.

• Communication: Excellent storytelling skills, with the ability to present complex ideas to both technical and non-technical audiences.

• Problem-Solving: Proven ability to translate business needs into technical solutions.

• Collaboration: Demonstrated experience working with cross-functional teams, including Product, Engineering, and Marketing.

• Creativity: A willingness to experiment, learn from mistakes, and innovate.

• Location: Based in NYC metro, with hybrid work (1-2 days/week in-office).

• Travel: Willing to travel up to 25% for client meetings.

Perks & Benefits

• We offer a holistic benefits package that includes comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan. Additionally, we extend cost-effective sharing options for dependents, ensuring accessibility to necessary care for you and your loved ones while maintaining affordability for all. Our commitment to well-being also includes Mental health resources through Modern Health and pet insurance for our furry friends.

• A truly adaptable work setting with flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment. 

• An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.

• 100% fully paid parental leave for all employees (12 weeks for the birth-parent & 6 weeks for the non-birth parent) and real encouragement to take that time to bond as a family

• Remote work allowance to ensure you’re fully set up for success 

The US base salary range for this full-time position is TBD based on location and level of experience + 30% target variable + equity + benefits.

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at security@mparticle.com.