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Professional Services Engineer

About the Job

As a Professional Services Engineer at mParticle, you will design, develop, and deploy production-ready solutions for our customers, enabling seamless integrations with our technology and data ecosystem. You will collaborate with cross-functional teams, including Customer Success, Professional Services, and Production Engineering, to deliver scalable, high-quality solutions that meet customer requirements.

This role offers you the opportunity to work independently while receiving strong support from our team of industry experts. You’ll interact with leading minds in data technology and marketing, gaining exposure to cutting-edge platforms in machine learning, analytics, attribution, marketing automation, and social media.

At mParticle, we care deeply about our culture and our people. We aim to create an environment where you can do your best work, continuously learn, and love what you do. We are looking for individuals who thrive in dynamic environments, are driven by problem-solving, and are excited to contribute to a fast-growing organization.

The Successful Candidate Will:

  • Develop Solutions: Build scalable integrations tailored to customer requirements and specifications.

  • Optimize Processes: Enhance the efficiency of Professional Services Engineering by improving documentation, tools, and reusable code templates.

  • Collaborate Across Teams: Partner closely with Customer Success and Professional Services teams to ensure timely delivery of high-value solutions.

  • Scope Requirements: Translate customer needs into detailed technical requirements and accurately estimate development efforts.

  • Ensure Quality: Rigorously test and validate integrations to guarantee reliable and performant deployments.

Is this opportunity right for you? We are looking for candidates who have:

Technical Expertise:

  • Possess a 4-year undergraduate degree in Computer Science, Electrical Engineering, or equivalent professional experience.

  • Have 2-5 years of experience writing and deploying production-level code, with a strong grasp of software engineering best practices.

  • Demonstrate proficiency in building and consuming RESTful APIs.

  • Experience building microservice architectures that operate at a large scale with low latency; think billions of daily transactions. 

  • Be experienced in managing CI/CD pipelines and working with AWS or similar cloud technologies.

Skills & Attributes:

  • Have a problem-solving mindset and strong attention to detail.

  • Exhibit excellent written and verbal communication skills, enabling effective collaboration with technical and non-technical stakeholders.

  • Thrive in fast-paced, ambiguous environments as a self-starter with a proactive attitude.

  • Be a team player who actively supports others and contributes to a positive team dynamic.

Bonus Skills:

  • Proficiency in Python 

  • AWS-Certified Developer - Associate.

  • Familiarity with digital marketing tools such as analytics, attribution, ad serving, DMPs, push notifications, and social media platforms.

Perks & Benefits

  • We offer a holistic benefits package that includes comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan. Additionally, we extend cost-effective sharing options for dependents, ensuring accessibility to necessary care for you and your loved ones while maintaining affordability for all. Our commitment to well-being also includes Mental health resources through Modern Health and pet insurance for our furry friends.

  • A truly adaptable work setting with flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment. 

  • An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.

  • 100% fully paid parental leave for all employees (12 weeks for the birth-parent & 6 weeks for the non-birth parent) and real encouragement to take that time to bond as a family

  • Remote work allowance to ensure you’re fully set up for success

The US base salary range for this full-time position is $105,000 - $135,000 based on location and level of experience + equity + benefits.

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at security@mparticle.com.

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Average salary estimate

$120000 / YEARLY (est.)
min
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$105000K
$135000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Professional Services Engineer, mParticle

As a Professional Services Engineer at mParticle, you’ll be at the forefront of crafting innovative solutions that help our customers seamlessly integrate with our powerful technology and data ecosystem. This role is perfect for someone who thrives in dynamic environments and loves tackling challenges. You'll work closely with teams across Customer Success, Professional Services, and Production Engineering to bring scalable, high-quality solutions to life. Your day-to-day will involve building tailored integrations for clients, optimizing our development processes, and collaborating on requirements to ensure that our solutions hit the mark. Your technical prowess—be it in coding, managing CI/CD pipelines, or working with AWS—will be essential in delivering production-ready solutions while adhering to software engineering best practices. If you're excited about the potential of machine learning, analytics, and marketing automation and want to work with industry-leading professionals in a supportive, innovative culture, this is the place for you. At mParticle, we genuinely care about our people and create an environment where continuous learning and development are celebrated. So if you’re enthusiastic, detail-oriented, and ready to make an impact as a Professional Services Engineer, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Professional Services Engineer Role at mParticle
What are the key responsibilities of a Professional Services Engineer at mParticle?

The key responsibilities for a Professional Services Engineer at mParticle include developing scalable integrations tailored to customer needs, optimizing engineering processes, collaborating across teams to ensure timely delivery, translating customer requirements into detailed technical specifications, and rigorously testing deployments to ensure quality and performance.

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What qualifications are needed for a Professional Services Engineer at mParticle?

To be a successful Professional Services Engineer at mParticle, candidates should possess a 4-year undergraduate degree in Computer Science or a related field, along with 2-5 years of experience in writing and deploying production-level code. Proficiency in building RESTful APIs, experience in microservice architectures, and familiarity with cloud technologies like AWS are also essential.

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What skills are important for a Professional Services Engineer at mParticle?

A Professional Services Engineer at mParticle should have strong problem-solving skills, attention to detail, and excellent communication abilities to collaborate effectively with diverse stakeholders. Additionally, a self-starter mentality and the ability to thrive in fast-paced environments are crucial for success in this role.

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What is the work environment like for a Professional Services Engineer at mParticle?

At mParticle, the work environment is flexible and remote-friendly, promoting a culture of ownership and collaboration. The company values its employees' well-being with robust benefits, including flexible time off, mental health resources, and an ownership culture with stock options.

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What perks come with the Professional Services Engineer position at mParticle?

The Professional Services Engineer role at mParticle offers a comprehensive benefits package that includes fully covered medical, dental, and vision insurance, a remote work allowance, generous parental leave, and access to mental health resources, alongside a competitive salary and stock options.

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Common Interview Questions for Professional Services Engineer
Can you describe your experience with building and consuming RESTful APIs?

To effectively answer this question, share specific instances where you've designed, built, or integrated RESTful APIs in your projects. Discuss the technologies you used, the challenges you faced, and how you ensured optimal performance and security in your API implementations.

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How do you approach problem-solving in a fast-paced environment?

When responding, highlight your methods for identifying issues quickly and formulating solutions. Discuss your ability to prioritize tasks and how you collaborate with team members to tackle challenges effectively, demonstrating your adaptability and proactivity.

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What strategies have you used to optimize processes within engineering teams?

In your answer, provide examples of process improvements you've implemented in past roles. Mention specific tools you've used for documentation and collaboration, and describe the impact these changes had on team efficiency and project delivery.

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Can you elaborate on your experience with CI/CD pipelines?

Discuss your hands-on experience with Continuous Integration and Continuous Deployment practices. Explain how you have set up or managed CI/CD pipelines in previous projects, the tools you utilized, and how these practices contributed to faster and more reliable deliveries.

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Describe a time you worked closely with cross-functional teams.

Choose a project where you collaborated with various teams such as Customer Success or Product Management. Emphasize your role, the communication techniques you employed, and how your collaboration led to achieving project goals or improving customer satisfaction.

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What challenges have you faced when deploying solutions and how did you overcome them?

Discuss specific deployment challenges you encountered, such as system compatibility or scaling issues. Explain your troubleshooting process and the methods you used to ensure successful deployment, illustrating your persistence and problem-solving capabilities.

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How do you ensure the quality and performance of your deployments?

Outline your testing strategies, including unit testing, integration testing, and performance testing. Highlight any tools you've used to automate testing and how your approach has helped ensure high-quality deployments.

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What new technologies are you particularly excited about in the data integration space?

When answering this question, mention specific technologies or trends you’ve been following, like machine learning, real-time data analytics, or cloud services. Explain what excites you about these developments and how you see them impacting the future of data integration.

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How do you manage your workload when dealing with multiple projects?

Share your strategies for time management and prioritizing tasks. Discuss tools or techniques you use to stay organized, and provide examples of how you successfully juggled multiple projects without compromising quality.

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What makes you a good fit for the Professional Services Engineer position at mParticle?

To effectively answer this, connect your skills and experience directly to the role's responsibilities and the company's culture. Emphasize your technical background, problem-solving capabilities, collaborative mindset, and enthusiasm for working in the data technology field.

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mParticle is the customer data platform for every screen. Sophisticated marketers at companies like Walmart, Starwood, NBC Universal, Spotify, and Airbnb use mParticle to integrate and orchestrate their entire growth stack, enabling them to win in...

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Full-time, remote
DATE POSTED
December 7, 2024

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