Director of Product Management- Platform Customer Experience

About mParticle

 mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end to end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

We’re looking for a Director of Product Management to champion the CX and UX strategy for our core mParticle platform. In this role, you’ll be responsible for refining the overall customer experience, from design principles and navigation to onboarding, feature adoption, UI performance, and consistency. You’ll work closely with a talented team of product owners, designers, and engineers to craft a truly exceptional, market-leading experience. Additionally, you’ll take ownership of key platform features, guiding the product strategy and roadmap to success. We’re excited to find someone who is passionate about shaping a seamless and delightful experience for our users!

Our ideal candidate is a product manager who formerly had 2+ years of experience as a UI designer or IA engineer.

This role will report directly to the Chief Product Officer and will manage the UX Design Team to ensure consistent, high-quality product experiences.

About the Candidate

The Successful candidate will:

• Own roadmap of cohesive UI.

• Set the CX and UI strategy for mParticle’s core platform.

• Ensure the adoption of industry best practices in UI design and performance.

• Perform user and competitive research to develop a deep understanding of customer expectations and competitive differentiation.

• Collaborate with product owners on the UI and CX requirements of their features.

• Manage the UX Design Team to create intuitive and impactful user interfaces.

• Work with engineering leadership to ensure the platform is scalable, reliable, and secure while addressing customer feedback to improve features.

• Define product metrics and KPIs to assess product performance and customer satisfaction, and use data-driven insights to guide product decisions.

• Maintain focus on customer-centric design, working closely with design teams to create seamless user experiences and improve product adoption.

• Lead strategic planning and roadmap development, setting clear priorities for product features, releases, and customer value.

• Work closely with the customer-facing teams to gather feedback and iterate on product offerings.

Is this opportunity right for you? We are looking for candidates who have:

• 4+ years of experience in product management in a SaaS or enterprise technology environment.

• 2+ years of experience in UI design.

• People leadership: Strong background in managing product teams, with specific expertise in UX design.

• Strong leadership skills, with the ability to mentor and develop both product teams and cross-functional collaborators.

• Proven experience driving product initiatives for complex, enterprise-level platforms and core product features.

• Excellent communication skills, with the ability to articulate product vision and inspire internal teams.

• Strong analytical abilities, using data to drive decisions and measure success.

• A track record of successfully managing product roadmaps, planning resources, and driving timely delivery of product releases.

Preferred Skills:

• In-depth understanding of digital marketing, data management, and/or customer data platforms (CDPs)

Perks & Benefits

• We offer a holistic benefits package that includes comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan. Additionally, we extend cost-effective sharing options for dependents, ensuring accessibility to necessary care for you and your loved ones while maintaining affordability for all. Our commitment to well-being also includes Mental health resources through Modern Health and pet insurance for our furry friends.

• A truly adaptable work setting with flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment. 

• An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.

• 100% fully paid parental leave for all employees (12 weeks for the birth parent & 6 weeks for the non-birth parent) and real encouragement to take that time to bond as a family

• Remote work allowance to ensure you’re fully set up for success

The US base salary range for this full-time position is $160,000- $230,000 based on location and level of experience + equity + benefits.

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at security@mparticle.com.