---
---
Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines. Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers complex customer needs to the appropriate Specialist.
Demonstrate and apply superior knowledge of Bank systems and products across multiple products and business lines in responding to customer requests and questions.
Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and services.
Identify opportunities to suggest and cross-sell alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.
Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate more complex problems as appropriate to ensure their resolution.
Serve as point of contact for newly-hired agents for basic questions and mentoring throughout the new hire training process.
Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.
Complete other related special assignments and projects as requested.
Set-up prospect and customer appointments based on inbound referrals or through outbound sales contacts. Follow-up with customers on applications or sales activities to ensure customer needs and expectations are met and pending sales documentation is complete to ensure timely close.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The jobholder interacts with external customers and internal teams.
Not Applicable
High school diploma or equivalent (GED) and a minimum of 2 years' customer service, sales, or related bank experience
Strong communication skills
Strong telephone skills
Good organizational skills
Good time management skills
Basic familiarity with personal computers
Proven problem-solving skills
Knowledge of the customer service concept and its importance in developing and expanding relationships
Minimum of 2 years’ banking/financial services customer service, sales or related experience
Familiarity with Contact Center systems and frequently used forms, products and services
Strong knowledge of multiple Bank products, services and procedures
Experience functioning in a fast-paced environment
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead the branch team at M&T Bank as a Senior Branch Manager, focusing on maximizing customer satisfaction and driving sales growth.
M&T Bank is looking for a dedicated Branch Manager to lead their Clear Spring branch, ensuring exceptional customer service and achieving business goals.
Become an integral part of Ent Credit Union, providing exceptional service and fostering member satisfaction in a vibrant, community-focused environment.
Join Volunteers of America, Utah as a Client Access Representative to assist clients in accessing vital services with compassion and professionalism.
Join CommonSpirit Health as a Certified Medical Assistant and play a vital role in delivering patient care and supporting community health.
Join NovaCare Rehabilitation as a Physical Therapist Assistant to deliver top-notch patient care in an outpatient setting with competitive benefits and incentives.
Join FASTSIGNS of Downtown Minneapolis as a Customer Service Representative and help build lasting relationships with customers in a fast-paced environment.
Join Care Partners At Home as a Client Care Assistant and play a crucial role in delivering exceptional support to clients in a collaborative environment.
Join Tricoci University's Night Team as a Guest Service Representative, where you'll deliver outstanding customer service and support aspiring beauty professionals.
Join Sedgwick as a Claims Examiner to manage complex workers' compensation claims while enjoying a supportive remote work environment.
Become an essential part of the Legacy Health team as a Clinic Services Specialist, providing exceptional care and support in a dynamic healthcare environment.
Join Fast Pace Health as a Clinical Tech to support patient care and enhance your clinical skills in a dynamic healthcare setting.
Join the University of Arkansas as a Help Desk Technician to support campus technologies and foster a welcoming community.
Become a vital part of VEG's transformative approach to emergency pet care as a Customer Experience Coordinator, dedicated to exceptional customer service.
Seeking a dedicated Remote Executive Assistant to streamline operations for fast-paced entrepreneurs and executives.
Subscribe to Rise newsletter