As a Relationship Banker at M&T Bank, you will be responsible for identifying customer needs using our retail sales process. This includes customer assessments, outreach, and managing scheduled appointments. Additionally, you will engage with both retail and business customers to provide solutions tailored to their financial goals, while ensuring compliance with all banking regulations.

To apply for the Relationship Banker position at M&T Bank, you should have a high school diploma or equivalent with at least 2 years of proven retail sales or customer service experience. Exceptional communication skills and an understanding of financial services products are also key in this role, with preferred qualifications including an associate degree or relevant licenses.

M&T Bank is committed to nurturing its employees, including Relationship Bankers, by providing ongoing training, opportunities for advancement, and a supportive work environment. We encourage continuous learning and development which helps employees progress in their careers while enhancing their skills.

Successful Relationship Bankers at M&T Bank possess strong interpersonal communication skills, exceptional customer service qualities, and the ability to manage their time efficiently. Being detail-oriented and having a proactive approach to identifying customer needs are also critical skills to excel in this role.

The salary range for a Relationship Banker at M&T Bank is between $20.43 and $34.05 (USD) per hour. This range may vary based on individual qualifications and experience, with the bank ensuring competitive and fair compensation for all its employees.

When answering this question, emphasize your specific sales achievements and how you built relationships with customers to foster loyalty. Mention any sales targets you met and the strategies you used to identify customer needs.

Showcase your conflict resolution skills by providing a specific example of a past situation. Describe how you listened to the customer's concerns, addressed their issue, and turned a potentially negative experience into a positive one.

Discuss your knowledge of regulatory requirements such as KYC and risk management practices. You can also mention how you ensure adherence to compliance standards in your past roles, as maintaining compliance is crucial for a relationship banker.

Illustrate your organizational skills and time management by explaining your approach to prioritization. Discuss how you use tools or techniques to manage your daily responsibilities while ensuring client needs are met promptly.

Talk about the importance of trust in customer relationships. Give examples of how you have successfully engaged new clients, perhaps through personalized communication or proactive follow-ups, which helps in establishing long-term relationships.

Explain how effective lobby management enhances customer experience by ensuring clients are greeted promptly and directed to the appropriate service. Discuss how a positive branch environment can lead to increased customer engagement and satisfaction.

Identify financial products that align with common customer needs and goals, such as savings accounts, loans, and credit cards. Discuss how understanding these products can help you provide tailored solutions that benefit clients.

Show your enthusiasm for the position by discussing M&T Bank's commitment to community and service, as well as how your personal values align with the bank's mission. Highlight how this position will enable you to make a difference in customers' lives.

Share your methods for keeping up with the financial services industry, such as attending training, reading industry publications, or connecting with peers in the field. This demonstrates your commitment to professional development.

Discuss the critical nature of communication in building relationships and assisting customers. Emphasize your ability to adapt your communication style to meet clients' needs, whether they're individuals or businesses.