Fulfilment and Stock Support

As a Fulfilment and Stock Support team member at Mulberry, your key responsibilities include executing stock movements such as customer orders and returns, maintaining an organized stock room, participating in cycle counts, and helping with stock takes. You’ll also be supporting the sales team by ensuring that merchandise is readily available for our customers, both in-store and online.

For the Fulfilment and Stock Support position at Mulberry, essential skills include attention to detail, excellent communication skills, and the ability to actively listen. Experience in stock and fulfilment roles is preferred, along with a flexible mindset to align with the business's needs. Being an ambassador for the Mulberry brand requires a passion for luxury and a commitment to high standards.

The Fulfilment and Stock Support role at Mulberry directly contributes to exceptional customer service by ensuring that all stock movements are executed accurately and timely. This efficiency allows the sales team to provide an enhanced shopping experience for customers, whether they are visiting our boutique or shopping online.

At Mulberry, the company culture is centered around teamwork and celebration of British heritage. As a Fulfilment and Stock Support team member, you will experience a dynamic environment where creativity and innovation thrive. The company cherishes its employees and promotes a family-like atmosphere, ensuring everyone feels valued and included.

While prior experience in stock and fulfilment roles is preferred for the Fulfilment and Stock Support position at Mulberry, we also value skills and passion. If you have a strong attention to detail and a willingness to learn, you are encouraged to apply and become part of our heritage-inspired team.

In your answer, highlight specific experiences where you managed stock movements, participated in inventory counts, or maintained stock room organization. Share times when your attention to detail made a positive impact on operations.

Discuss your strategy for prioritization and time management. Emphasize the importance of assessing urgent tasks and maintaining organization to ensure smooth operations, especially during peak times.

Your response should include steps like conducting thorough checks, consulting with team members, and verifying records. Highlight your proactive approach to ensure that discrepancies are addressed swiftly and accurately.

Emphasize your teamwork approach, discussing how you would assist the sales team by keeping stock levels updated, responding to their requests promptly, and ensuring that merchandise is readily available to enhance customer satisfaction.

Provide specific examples where your communication skills helped bridge gaps between team members or facilitated better understanding. Whether through verbal or written communication, detail how these skills contribute to achieving team goals.

Relate your response to the company's values, culture, and commitment to sustainability. Share your passion for luxury fashion and how it aligns with Mulberry's ethos, inspiring the desire to contribute meaningfully to the team.

Discuss procedures you follow to maintain accuracy, such as double-checking items during stock movements and using checklists. Highlighting your attention to detail will underscore your reliability in this role.

Talk about your approach to handling delivery issues, such as communicating promptly with your manager, verifying quantities upon receipt, and ensuring any discrepancies are documented and resolved.

Share techniques that help keep you engaged, such as setting personal goals, maintaining a positive attitude, and recognizing the importance of each task in supporting the overall customer experience.

Demonstrate your knowledge of the company's sustainability initiatives, including their recent B Corp Certification. Express your alignment with these values and how you plan to contribute to these efforts within the Fulfilment and Stock Support role.