Assistant General Manager

As the Assistant General Manager at Dierks Bentley's Whiskey Row, your primary responsibilities will include supporting day-to-day operations alongside the General Manager, ensuring operational excellence, and driving revenue through exceptional customer service. You will also maintain relationships with internal and external stakeholders, assist in staffing and onboarding, and uphold a safe and respectful environment for all employees and guests.

To be considered for the Assistant General Manager position at Riot Hospitality Group, you will need previous leadership experience in restaurants or nightlife settings. Strong servant leadership qualities, excellent communication skills, high organization, and a guest-oriented mindset are essential. Additionally, you must possess food and alcohol manager certifications, including Title 4 Basic, Title 4 Management, and Food Manager certifications.

Working as an Assistant General Manager at Dierks Bentley's Whiskey Row Gilbert will immerse you in a fun and dynamic work environment. You'll be part of a collaborative team passionate about delivering memorable hospitality experiences. Beyond daily operations, you'll also engage with exciting events and shows that take place at our venue, keeping the atmosphere vibrant and enjoyable.

Riot Hospitality Group offers a comprehensive benefits package to its Assistant General Managers. This includes access to medical, dental, and vision insurance, life insurance, both short-term and long-term disability coverage, and other voluntary benefits. Additionally, you will receive paid vacation and sick leave, along with employee discounts across many of our venues, and exclusive access to events and shows.

As the Assistant General Manager at Dierks Bentley's Whiskey Row, you will play a vital role in enhancing guest experiences. Your responsibilities will include supervising operations to ensure the highest standards of service and establishing relationships with guests and staff. By leading with a guest-oriented mindset and nurturing a professional atmosphere, you help create memorable dining and nightlife experiences that keep patrons coming back.

When answering this question, focus on specific roles you've held that showcased your leadership skills. Highlight responsibilities you had that involved team management, conflict resolution, or operational improvements. Share an example of a challenge you faced and how your leadership contributed to a successful outcome.

To ensure operational excellence, emphasize your approach to teamwork, communication, and attention to detail. Discuss the importance of setting clear expectations for your team, conducting regular training sessions, and utilizing feedback from guests and staff to continuously improve service and operations.

You can discuss the importance of open communication, recognition of staff efforts, and creating a culture of respect and support. Highlight any specific initiatives you've implemented in previous roles, such as team-building activities or employee feedback sessions, that helped improve morale.

When addressing this question, convey your approach to conflict resolution. Emphasize active listening, understanding both parties' viewpoints, and mediating a solution that is respectful and fair. Provide a real example of a conflict you resolved and the positive impacts it had on the team.

Be prepared to share a specific example where your actions directly contributed to increased revenue. Discuss promotions you developed, events you coordinated, or strategies you employed to enhance the guest experience and encourage repeat visits.

Your response should highlight qualities such as strong leadership, effective communication, problem-solving skills, and a customer-centric mindset. Explain how each quality contributes to the role and share examples of how you've embodied these traits in your previous experiences.

Illustrate your organizational skills by describing how you assess the needs of the restaurant during peak times. Focus on your ability to delegate tasks effectively while remaining hands-on to ensure that operations run smoothly and customer satisfaction remains high.

Discuss the importance of ongoing training and development in your approach. Emphasize how you create training programs for new hires and provide additional learning opportunities for existing staff. Share how such practices have helped improve service levels and employee retention.

Prepare an answer that reflects your openness to feedback and your commitment to self-improvement. Share a specific instance where you received constructive criticism and what actions you took to address it, resulting in positive changes in your performance.

Your answer should reflect your passion for creating memorable experiences for guests. Talk about specific aspects of the hospitality field that excite you, such as meeting new people, enhancing customer experiences, or contributing to a vibrant team culture.