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Complex Care Manager - RN

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.


FTE: 1.0_, Shift: D _, Schedule: M-F

Position Summary

The Hospital Case Manager RN is responsible for high quality cross continuum care coordination. This individual works with physicians/APP, peers, community colleagues, and others to orchestrate care across the health care continuum, to identify opportunities to continually improve patient care and services, to improve population health, and to achieve collaborative practices that exemplify MultiCare Health System’s commitment to patient centered care and community engagement.

Responsibilities

  • You will ensure that the patient and family experiences medically appropriate transitions of care, and an integral and essential component of the care delivery process
  • You will advocate for patients and families, including transition to lower level of care when inpatient care is no longer needed
  • You will partner with and supports physicians/APP in patient care activities and care transitions
  • You will utilize critical thinking in all interactions
  • You will be accountable for transitions of care and care across the continuum

Requirements

  • Bachelor's degree in Nursing, or obtained within five (5) years from the initial date of hire; RN with 15+ years of service or internal candidates hired before January 1, 2021 may be considered in satisfaction of this requirement in lieu of an education agreement
  • Advanced degree in Nursing (MSN, PhD, DNP, ARNP) preferred
  • Current Registered Nurse license in Washington State or Multistate License endorsement (MLS)
  • Four (4) years recent hospital case management experience
  • Five (5) years of recent clinical hospital/ambulatory experience
  • Healthcare financial and reimbursement knowledge preferred
  • Leadership and emergency services experience a plus
  • Consideration may be given to internal candidates not meeting the minimum qualifications

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

  • Belonging: We work to create a true sense of belonging for all our caregivers
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
  • Market leadership: Washington state's largest community-based, locally governed health system
  • Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
  • Technology: "Most Wired"health caresystem 15 years in a row
  • Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
  • Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $96,689.00 - $165,429.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Average salary estimate

$131059 / YEARLY (est.)
min
max
$96689K
$165429K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Complex Care Manager - RN, Multicare

Looking for an exciting new chapter in your nursing career? Consider the position of Complex Care Manager - RN at MultiCare in Spokane, Washington! At MultiCare, we believe that you belong here. Our healthcare network provides a wide array of meaningful careers, offering numerous opportunities for growth and a healthy work-life balance. As a Complex Care Manager - RN, you will be an essential player in care coordination across diverse health settings. Your role involves collaborating with physicians, advanced practice providers, and community partners to ensure patients receive timely and efficient care transitions. You'll not only advocate for patients and their families but will also utilize your critical thinking skills to improve quality of care and enhance patient outcomes. We pride ourselves on fostering a culture of belonging and teamwork, guided by values such as respect, integrity, and excellence. If you meet our qualifications, including a Bachelor's degree in Nursing and relevant experience in hospital case management, we invite you to join our mission-driven team where patient-centered care is at the heart of everything we do. Let’s work together to create a healthier future for our communities!

Frequently Asked Questions (FAQs) for Complex Care Manager - RN Role at Multicare
What are the responsibilities of a Complex Care Manager - RN at MultiCare?

As a Complex Care Manager - RN at MultiCare, your key responsibilities include ensuring that patients and their families experience medically appropriate transitions of care. You will collaborate with healthcare professionals to coordinate care across the continuum, address patient needs, and continuously seek opportunities to enhance care quality and population health outcomes.

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What qualifications are needed to become a Complex Care Manager - RN at MultiCare?

To qualify for the Complex Care Manager - RN position at MultiCare, candidates must possess a Bachelor's degree in Nursing and a valid Registered Nurse license in Washington State or have a Multistate License endorsement. Additionally, candidates should have at least four years of recent hospital case management experience and a minimum of five years of clinical hospital or ambulatory nursing experience.

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What is the work environment like for a Complex Care Manager - RN at MultiCare?

Working as a Complex Care Manager - RN at MultiCare means being part of a supportive and dynamic healthcare community. MultiCare is recognized for its commitment to employee well-being, offering a workplace that values collaboration, inclusion, and respect. You will be empowered to make impactful decisions that enhance patient care in a variety of settings.

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Does MultiCare offer training and development for Complex Care Managers - RN?

Yes, MultiCare values continuous learning and development for its employees, including Complex Care Managers - RN. The organization offers various opportunities for professional growth, including access to training programs, workshops, and a supportive environment that encourages advancement within the healthcare field.

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What benefits can I expect as a Complex Care Manager - RN at MultiCare?

As a Complex Care Manager - RN at MultiCare, you can expect a comprehensive benefits package that includes competitive salary, medical and dental insurance, retirement plans, and generous paid time off. MultiCare is recognized for its employee-centric approach, named one of Forbes' 'America's Best Employers by State' in 2023.

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Common Interview Questions for Complex Care Manager - RN
How do you approach care coordination as a Complex Care Manager - RN?

When discussing care coordination during your interview, highlight your strategies for collaborating with multidisciplinary teams, addressing barriers to care, and ensuring seamless transitions for patients. Share specific examples that illustrate your ability to advocate for patients and enhance their overall healthcare experience.

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Can you describe a challenging case you managed and the outcome?

In your response, describe a particular case where you faced hurdles in patient care coordination. Focus on your critical thinking skills and the collaborative approach you took to resolve the challenges. Emphasize what you learned from this experience and how it shaped your practice.

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What role do you think empathy plays in nursing, especially as a Complex Care Manager - RN?

Empathy is crucial in nursing, particularly for Complex Care Managers - RN. Explain how your empathetic approach enables you to connect with patients and families, understand their concerns, and effectively advocate for their needs throughout the care process.

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What strategies do you use to stay current with healthcare policies and best practices?

Discuss your commitment to continuous education and professional development. Mention resources such as journals, workshops, and webinars that you engage with to keep up-to-date on evolving healthcare policies and nursing best practices, which are vital for delivering effective patient care.

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How do you handle conflicts among healthcare team members?

Explain your conflict resolution skills, providing examples of how you have successfully navigated disagreements within multidisciplinary teams. Emphasize your focus on maintaining open communication and fostering a collaborative team environment.

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What measures do you take to ensure a culturally competent approach to care?

Highlight your understanding of cultural competency and how you ensure that care delivered meets the diverse needs of patients. Share strategies you've implemented in the past to create an inclusive environment for patients from different backgrounds.

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How do you prioritize your tasks as a Complex Care Manager - RN?

Describe your time management skills and methods for prioritizing tasks effectively in a fast-paced environment. Illustrate how you assess patient needs and workload to determine which tasks require immediate attention, ensuring optimal patient care.

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What are some common barriers to care transitions, and how do you address them?

In your response, identify common barriers such as patient understanding, communication gaps, or socioeconomic factors. Discuss how you strategize to overcome these challenges, ensuring smooth transitions for patients and minimizing disruptions in their care journey.

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Why do you want to work at MultiCare as a Complex Care Manager - RN?

Express your admiration for MultiCare’s mission and values, highlighting how they align with your professional philosophy. Share specific reasons, such as the culture of belonging or opportunities for innovation and teamwork, that attract you to the organization.

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What innovative ideas do you have to improve patient outcomes in your role?

Showcase your creative thinking by discussing potential initiatives you would implement to enhance patient outcomes. This could involve leveraging technology or developing community outreach programs to improve health literacy and engagement among patients.

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Full-time, on-site
DATE POSTED
April 19, 2025

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