Job details

Student Experience and Support Coordinator

Position Overview

The Support Services and Student Engagement Specialist is a dual-role position focused on providing comprehensive support to students in workforce development programs while ensuring efficient coordination of support services. This role combines case management, student engagement, and administrative responsibilities to foster a supportive and productive environment for program participants.

Key Responsibilities

Student Support and Engagement:

Act as the primary point of contact for students, addressing individual needs, challenges, and barriers to success.
Build relationships with students to ensure engagement and participation in programs.
Conduct regular check-ins with students to track progress and identify areas for improvement.
Develop and implement activities that promote social-emotional learning, interpersonal skills, and personal development.
Collaborate with instructors and staff to monitor student attendance, performance, and behavior, intervening as needed.

Support Services Coordination:

Manage case files using case management software (e.g., myOneFlow) to ensure accurate and timely documentation of student progress and services provided.
Collaborate with the Workforce Development Director to align support services with program goals and objectives.
Coordinate access to external services, such as counseling, financial assistance, housing resources, and other community-based programs.
Ensure that students are aware of and utilizing available support services effectively.

Program Administration:

Assist in planning and executing workshops, events, and other program activities.
Prepare regular reports on student progress and engagement metrics.
Monitor and manage program resources to ensure they meet student needs.
Provide recommendations for program improvements based on student feedback and program outcomes.

Key Performance Indicators (KPIs):

Maintain a [specific percentage] retention rate of students throughout the program.
Ensure all case files are updated weekly in the case management system.
Achieve a [specific percentage] utilization rate of available support services by students.
Conduct engagement activities with [specific frequency] to foster student participation.
Generate and submit accurate monthly reports to the Workforce Development Director.

Qualifications:

Bachelor’s degree in Social Work, Education, Counseling, or a related field (Master’s preferred).
Minimum of 2 years of experience in student support, case management, or a similar role.
Proficiency with case management software (e.g., myOneFlow) and general office tools.
Strong interpersonal and communication skills with a student-focused approach.
Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
Experience working with diverse populations, including underserved or at-risk students.

Preferred Skills:

Knowledge of workforce development programs and related support services.
Familiarity with social-emotional learning frameworks and strategies.
Ability to manage multiple tasks effectively and meet deadlines.
Creativity in developing student engagement activities.

Work Environment and Benefits:

PTO
Wellness Days Off
Work From Home Opportunities

Schedule

Monday - Friday

9:00am - 3:00pm

This position is critical to ensuring student success and fostering a supportive environment where participants can achieve their educational and professional goals. If you are passionate about making a difference in the lives of others and possess the qualifications listed above, we encourage you to apply!

What You Should Know About Student Experience and Support Coordinator, MusicBreeds, Inc.

Are you ready to make a difference in students' lives as a Student Experience and Support Coordinator? Join our dynamic team and help shape future leaders in a workforce development program! This is a unique opportunity where your role blends case management, student engagement, and coordination of support services to create a positive and productive atmosphere for program participants. As the primary contact for students, you will build meaningful relationships, conduct regular check-ins, and implement activities that boost their social-emotional learning. Your organizational skills will shine as you manage case files using software like myOneFlow, ensuring that progress and services are documented clearly and efficiently. You'll collaborate closely with instructors, monitor student performance, and intervene when necessary to keep everyone on track. Not only will you coordinate access to external services such as counseling and financial assistance, but you'll also assist in planning workshops and events that enrich the student experience. If you're passionate about supporting students and have a background in social work, education, or counseling, this position is for you! With the flexibility of a work-from-home option and a structured Monday to Friday schedule, you will have room to grow while maintaining a healthy work-life balance. If you possess a bachelor’s degree (master’s preferred) and have at least two years of relevant experience, we would love to hear from you. Join us in fostering a supportive environment where students can strive toward their educational and professional goals.

Frequently Asked Questions (FAQs) for Student Experience and Support Coordinator Role at MusicBreeds, Inc.

What are the key responsibilities of a Student Experience and Support Coordinator?

As a Student Experience and Support Coordinator, your primary responsibilities include acting as the main point of contact for students, conducting regular check-ins, building engagement activities, managing case files using platforms like myOneFlow, and collaborating with instructors to monitor student progress. You'll be instrumental in ensuring students utilize available support services effectively while maintaining a comprehensive oversight of program administration.