Senior Sales and Retention Manager

Hi! And thanks for stopping by! 

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 

About the Team

Sales is where it’s at. They’re the team that delivers. Every time. Their purpose is to solve the business problems and alleviate pain points of SME and Enterprise businesses. This is the frontline team that truly has an impact on our customers, daily. 

The Senior Sales and Retention Manager is responsible for all the sales and retention outcomes and businesses for the Practice Line of Business.  You will be accountable for connecting with the Practice Strategy and setting the sales, customer expansion and the retention strategy and plans across the Practice Business to maximise EBIT DA and SME referral retention and growth. 

As a leader of leaders, you will be required to coach, grow and develop your leaders and their teams, and work with customers to achieve the agreed financial outcomes as well as employee engagement and customer satisfaction. Define and implement the KPI’s upon which the sales and retention teams’ success will be measured 

Key Responsibilities:

- Inspire the Sales and Success teams to help businesses start, survive and succeed by winning new customers and managing and growing relationships with existing customers and partners. 

- Be a change agent and drive the change required to continually evolve the function to meet the requirements of the business and the market.

- Define and deliver the strategy for the retention of practice customers

- Responsible for budgeting and achieving agreed targets to provide revenue and EBITDA growth for customers.  

- Drive the adoption and execution of consistent sales processes to meet our customer needs – including sales planning, activity, opportunity & pipeline management, forecasting and sales reporting. 

What you will bring:

- Established senior business leader with extensive sales experience  with a proven track record of leading teams to exceed sales quotas as well as developing strategies to retain key customers

- Highly developed sales and sales management skills including building teams, implementing and adhering to strong disciplines, territory and incentive management across both direct and indirect teams. 

- Experience in managing, measuring and improving work experience by coaching teams through long sales cycles dealing with multiple stakeholders with a value-based sales methodology.  

- Able to drive and motivate a high-performance pro-active culture

- Experience in selling complex and / or technology solutions is essential in both a B2B and B2C solution.

Our Culture & Benefits 

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  

🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 

🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 

🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 

🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 

🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 

🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!