Senior Digital Success Manager

As a Senior Digital Success Manager at N4, your main responsibilities include leading strategic client relationships for N4+ retainer accounts, driving client retention and growth through identifying upsell opportunities, and translating client goals into actionable digital strategies. You'll collaborate with internes and external teams to ensure the delivery of high-quality work in a timely manner.

Candidates should have 3+ years of experience in a digital or creative agency, with a minimum of 2 years in a senior account or project management role. It is essential to have proven experience managing long-term retainer clients, along with strong communication skills and a consultative mindset to turn client goals into action.

While not mandatory, familiarity with Webflow is highly preferred for the Senior Digital Success Manager position at N4. Experience managing Webflow projects will give you an added advantage in executing the digital strategies effectively.

A successful Senior Digital Success Manager at N4 is exceptionally organized, detail-oriented, and thrives in fast-paced environments. They must possess strategic thinking skills, be self-motivated, and be able to manage multiple priorities while ensuring exceptional client experiences through clear communication and value delivery.

In addition to standard benefits like time off and pension contributions, N4 offers flexible working arrangements, bonuses, commission, and regular social events, fostering an engaging and supportive workplace for our employees.

In managing multiple client projects, I prioritize by assessing deadlines, client needs, and strategic business goals. Using project management tools, I create timelines and allocate resources accordingly, ensuring transparency with clients about progress and adjustments.

Certainly! In a previous role, a major client's goals shifted midway through a project. I facilitated a meeting to realign our teams with the new objectives and adjusted our project plan accordingly, ensuring we met their new goals without sacrificing quality.

I believe the foundation of strong client relationships is regular communication and proactive engagement. I take the time to understand clients’ evolving needs and goals, provide value through recommendations, and facilitate collaboration to ensure we are aligned at all stages.

I regularly solicit feedback through surveys, status meetings, and informal check-ins to gauge client satisfaction. When concerns arise, I take them seriously, address them promptly, and collaborate with the client to find effective solutions that restore trust and satisfaction.

I find using tools like Webflow, Slack, and project management software invaluable in managing client relationships. They help streamline communication, track project milestones, and collaborate efficiently across teams, ensuring smooth operations.

In one instance, I identified a client's potential need for additional analytics services during a project review. I presented them with tailored insights showcasing how these services could improve their digital strategy, leading to an upsell that enhanced their overall project success.

I focus on clear goal-setting and regular check-ins throughout the project timeline. By breaking projects into actionable tasks with set deadlines, I can keep the team accountable while ensuring quality checks are incorporated at every stage.

I regularly follow industry thought leaders, attend webinars and conferences, and participate in professional forums to stay abreast of digital trends. This knowledge enables me to provide clients with innovative strategies that keep them ahead of the curve.

My biggest strength lies in my ability to build trust and rapport with clients. I find that strong relationships lead to better collaboration and successful outcomes, as clients feel supported and understood throughout our partnership.

In client status meetings, I emphasize clarity and transparency. I prepare an agenda outlining key updates, progress to date, potential roadblocks, and next steps. This structure encourages open dialogue and ensures everyone is informed and aligned.