Job details

Staff Consultant, Business Analyst - ServiceNow

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Company Description

👋🏼We're Nagarro

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

Requirements:

Total experience 7+years.
Strong working experience in Business Analysis with ServiceNow projects.
Deep understanding of ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, GRC, SecOps, SPM etc.)
Strong domain knowledge in ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB).
Proficiency in tools such as JIRA, Confluence, Microsoft Visio, Lucid chart, or similar.
Demonstrated ability to document clear and concise user stories, BRDs, and functional specs.
Familiarity with API integrations, middleware, and external systems.
Solid stakeholder management experience at various organizational levels.
Experience working with ServiceNow developers, architects, and QA teams to deliver business value.
Experience working in Agile, Scrum, or hybrid development methodologies.
Understanding of ServiceNow architecture, integration capabilities, and data modelling.
Strong communication and presentation skills, with the ability to simplify complex technical concepts.

RESPONSIBILITIES:

Showcasing a consulting mindset by acting as a solution provider rather than an order taker
Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
Planning, organizing, and monitoring the project to deliver high quality business solutions.
Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
Ensuring project quality of work meets defined governance, process standards and best practices.
Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
Assisting the account management team in responding to new project requests
Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

What You Should Know About Staff Consultant, Business Analyst - ServiceNow, Nagarro

If you're an experienced Business Analyst ready to take your career to the next level, Nagarro's remote Staff Consultant position might just be your new playground! At Nagarro, we pride ourselves on our dynamic work culture and convey a non-hierarchical approach that encourages innovation across our global teams. With over 18,000 experts in 36 countries, we create digital products and services that engage and inspire users worldwide. In this role, you'll leverage your 7+ years of experience in Business Analysis with ServiceNow projects, becoming a key player in transforming complex requirements into actionable solutions. Your in-depth knowledge of ServiceNow modules, coupled with your expertise in ITSM processes, will enable you to work closely with stakeholders to ensure top-notch deliverables that align with business objectives. You'll mentor your team while guiding them through the project lifecycle and ensuring that governance and best practices are consistently met. This role also offers the exciting opportunity to not only support current engagements but also to identify new avenues for service improvement and expansion. If you thrive in an agile environment and possess remarkable communication skills to convey intricate technical details clearly, then this position at Nagarro could be your perfect fit. Join us in creating the remarkable! We're excited about the potential of having you on board!

Frequently Asked Questions (FAQs) for Staff Consultant, Business Analyst - ServiceNow Role at Nagarro

What are the primary responsibilities of a Staff Consultant, Business Analyst at Nagarro?

The Staff Consultant, Business Analyst role at Nagarro primarily involves showcasing a consulting mindset, identifying project stakeholders, planning and monitoring projects, mentoring team members, and ensuring the quality of work aligns with identified governance standards. You will also be involved in reporting on key metrics throughout the project lifecycle, thus playing a critical role in driving business value.