Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Developer Productivity Engineer (North America) image - Rise Careers
Job details

Developer Productivity Engineer (North America)

Developer Productivity Engineers (DPE) at Nx help engineering teams deliver faster by guiding them through Nx adoption, setting up Nx Cloud, establishing best practices, and optimizing their CI/CD. Simply put, DPEs are responsible for our customers' success.



What you’ll do


Sales Support

Support the sales cycle including participating in introductory calls with prospective customers. You’ll lead trials of Nx Cloud improving customers CI times while helping our sales team build a business case.


• Attend introductory sales calls and answer technical questions

• Give product demos/workshops

• Lead trials of Nx Cloud

• Identify customer goals and success metrics

• Capture before and after metrics

• Communicate with engineers and senior management

• Support during the procurement process



Customer Success

Build strong relationships with customers while helping them take full advantage of Nx and Nx Cloud, ultimately improving their DX and CI times.


Lead the product onboarding phase, setting up Nx Cloud and completing workspace and CI/CD reviews. You’ll create annual plans for customers and check-in with them monthly helping them make progress and remove obstacles.


• Lead new customer onboarding efforts

• Build strong relationships with customer stakeholders

• Provide training as needed

• Create annual plans with and for our customers

• Lead customer check-ins

• Lead annual reviews

• Identify opportunities for account expansion

• Work closely with Nx account managers on renewal and expansion efforts

• Lead demos/workshops with new teams


*Occasional travel to visit customers and to attend industry events.


Key outcomes of this position are account retention, account expansion, and customer satisfaction.


Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Sluhn Hybrid Lehighton, PA - 770 State Rd
Posted 7 days ago

Provide exceptional patient advocacy and administrative support as a Patient Concierge in St. Luke's nephrology department.

Photo of the Rise User

Seeking a personable Front Desk Guest Service Representative for St. James Hotel to deliver exceptional hospitality during night shifts.

Photo of the Rise User
Alliance Animal Health Hybrid 3505 N Bend Rd, Hebron, KY 41048, USA
Posted 7 days ago

Lead the front desk team at Hebron Animal Hospital, delivering compassionate client support in a busy veterinary environment.

An exciting opportunity to advance customer support operations at Zip by managing AI chatbot and CRM system integrations within a remote-first, technology-driven team.

Photo of the Rise User
Convera Hybrid Santa Ana, California, United States
Posted 7 days ago

Convera is looking for a proactive Customer Support Specialist to manage client inquiries and deliver superior service using digital tools in a hybrid work setting.

Photo of the Rise User

A Client Advocate position focused on supporting vulnerable individuals experiencing homelessness by providing direct assistance, case planning, and resource coordination in a fast-paced, onsite environment.

Photo of the Rise User
Innovetive Petcare Hybrid Marietta, Georgia, United States
Posted 5 days ago

Sprayberry Animal Hospital is hiring a Client Service Representative dedicated to outstanding client care and veterinary support.

Photo of the Rise User
BuildOps Hybrid Los Angeles, California, United States
Posted 4 days ago

Be a pivotal part of BuildOps as an Enterprise Customer Success Manager, driving customer success and expansion in a dynamic, fast-growing SaaS startup.

Photo of the Rise User
Mission Driven
Customer-Centric
Transparent & Candid
Growth & Learning
Fast-Paced
Inclusive & Diverse
Work/Life Harmony
Rise from Within
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Education Stipend
Learning & Development
Bias Training
Performance Bonus

Senior Customer Success Manager role at HubSpot focused on nurturing and growing mid-market and corporate customer relationships to maximize retention and value.

Photo of the Rise User
Posted 12 days ago

Enterprise Customer Success Representative role at Solutionreach offering hybrid work in Lehi, Utah, focused on customer retention and support excellence.

Posted 12 days ago

An entry-level role focused on coordinating inbound calls and administrative tasks within a healthcare environment, offering foundational training and support.

Photo of the Rise User
Posted 14 days ago

Lead high-performance customer care operations and strategic initiatives as Senior Customer Care Director for a leading global insurance firm.

Photo of the Rise User
Posted 12 days ago

Drive customer success as Manager, Customer Support at PointClickCare, a pioneering health tech company leveraging AI to redefine healthcare.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 31, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY