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Licensed Optician - General Manager - job 1 of 2

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our General Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

Job Description

What would you do? – The Specifics

  • Achieve and maintain the highest level of customer service.
  • Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
  • Monitor sales results against budgeted.
  • Ensure all store associates achieve and maintain the highest level of customer service.
  • Investigate and compile competitive information.
  • Provide daily and weekly statistics to District Manager and corporate office.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Hire, supervise and train all store associates.
  • Motivate associates to exceed performance standards.
  • Interface and maintain appropriate professional relations with the doctor, other National Vision associates and customers.  

Qualifications

 Are you the right fit? – The Suitable Talent

  • Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Maintain license as required by state.
  • Management experience in retail and/or optical industry.
  • ABO & NCLE Certified
  • Proficient computer skills.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$72500 / YEARLY (est.)
min
max
$60000K
$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Licensed Optician - General Manager, National Vision

Are you looking to take the next big step in your career with a thriving company? Join America’s Best as a Licensed Optician - General Manager at our Tukwila location! America’s Best is part of National Vision, one of the largest optical retailers in the United States with over 1000 stores across the country. Our mission is to make quality eye care and eyewear affordable and accessible to everyone, and you can be a crucial part of that mission! As a General Manager, you will oversee daily operations, manage and motivate a fantastic team of associates, and ensure our customers receive top-tier service every time they visit. You'll monitor sales performance, manage inventory, and maintain visibility into our promotional efforts. This role also involves hiring and training new staff, creating a welcoming atmosphere, and working closely with doctors and associates to deliver an exceptional customer experience. With your knowledgeable leadership, your store can thrive, ensuring our customers leave with the best eyewear possible. Dive into a career where you can grow, with solid compensation, benefits, and the possibility of promotions and professional development within a supportive environment. Let’s make great vision accessible together!

Frequently Asked Questions (FAQs) for Licensed Optician - General Manager Role at National Vision
What are the primary responsibilities of a Licensed Optician - General Manager at America’s Best?

As a Licensed Optician - General Manager at America’s Best, your primary responsibilities include achieving and maintaining the highest level of customer service, managing profitability, monitoring sales results, training and motivating staff, and ensuring all store operations align with company promotions and policies. You'll ensure that both customers and associates have a positive experience.

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What qualifications are needed to apply for the Licensed Optician - General Manager position at America’s Best?

To qualify for the Licensed Optician - General Manager position at America’s Best, candidates must possess a valid optician license, ABO and NCLE certifications, management experience in retail or the optical industry, and strong computer skills. The ability to analyze and interpret business data is also essential.

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How does America’s Best support the professional growth of Licensed Optician - General Managers?

America’s Best supports professional growth by offering training programs, access to educational courses, and opportunities for internal promotions. The company prides itself on helping associates grow within the organization and continuously advancing their careers.

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What is the work environment like for a Licensed Optician - General Manager at America’s Best?

The work environment at America’s Best for a Licensed Optician - General Manager is dynamic and supportive. You'll lead a team, mentor associates, and interact with customers and healthcare professionals daily, creating a positive atmosphere centered around excellent service and teamwork.

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What benefits do Licensed Optician - General Managers at America’s Best receive?

Licensed Optician - General Managers at America’s Best enjoy a comprehensive benefits package including competitive compensation, bonus potential, health and dental insurance, a 401k retirement plan with company match, paid time off, employee discounts, and more, ensuring both personal well-being and job satisfaction.

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Common Interview Questions for Licensed Optician - General Manager
How do you prioritize customer service in your role as a General Manager?

To prioritize customer service, I would establish clear standards for my team, regularly train and encourage staff to exceed customer expectations, and create a feedback loop to continuously improve service levels based on customer input.

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Can you describe your experience managing a team in a retail environment?

In my previous roles, I've successfully managed diverse teams by fostering open communication, setting clear goals, and providing support to individuals tailored to their strengths, ensuring overall team success.

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What strategies would you implement to meet sales goals at America’s Best?

I would analyze sales trends, monitor performance metrics, motivate my team through sales contests, and implement promotional strategies to engage customers, ensuring we meet and exceed our sales goals.

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How do you handle conflicts within your team?

I approach conflicts by encouraging open dialogue, facilitating understanding between parties involved, and finding common ground. My aim is to resolve issues quickly to maintain a positive team environment.

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What do you believe is essential for maintaining staff morale?

Maintaining staff morale is primarily about recognition and support. I believe in celebrating achievements, providing constructive feedback, and ensuring that associates feel valued and heard within the workplace.

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How would you ensure compliance with health and safety regulations in the store?

I would implement regular training sessions and audits to uphold health and safety standards, making sure that all associates understand protocols and that we maintain a safe environment for both staff and customers.

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Describe your experience with inventory management.

I have extensive experience with inventory management, focusing on maintaining optimal stock levels, minimizing shrinkage, and collaborating with suppliers to ensure timely deliveries while using inventory data analytics for informed decision-making.

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How do you assess a team member’s performance?

I assess performance through regular check-ins, setting specific KPIs, and encouraging open feedback. I believe in providing both positive reinforcement for achievements and constructive feedback for areas of improvement.

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What promotional strategies would you suggest for America’s Best?

I would suggest utilizing social media and local partnerships to engage the community, offering seasonal promotions, and providing incentives for referrals to boost brand awareness and customer engagement.

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How do you stay updated on trends in the optical industry?

I stay updated on trends in the optical industry by attending trade shows, subscribing to industry publications, and networking with other professionals to exchange insights and best practices.

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Our Mission: We help people by making quality eye care and eyewear more affordable and accessible. Our Vision: We believe everyone deserves to see their best to live their best. Our Values: Empowered to do what's right, committed to creating ha...

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Full-time, on-site
DATE POSTED
December 30, 2024

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