Retail General Manager - job 1 of 7

As a Retail General Manager at Pilot Flying J, you are responsible for the overall operation of high-volume retail facilities. This includes generating and executing travel center and restaurant business plans to meet sales and profit objectives, ensuring exceptional customer service, conducting meetings with team members, and maintaining effective vendor relationships.

To qualify for the Retail General Manager position at Pilot Flying J, you should have 2-3 years of management experience in retail, restaurant, or service industries with a focus on financial results. A strong understanding of P&L accountability, team leadership, and the ability to foster a customer-focused culture are also essential.

As a Retail General Manager at Pilot Flying J, you can expect to earn between $77,968.80 and $80,700.00 per year. Additionally, benefits include a nationwide medical plan, dental and vision coverage, a flexible spending account, 401(k), adoption assistance, tuition reimbursement, and a flexible schedule.

The work schedule for a Retail General Manager at Pilot Flying J is quite flexible, requiring availability during nights, days, weekends, and holidays. This flexibility helps to meet the needs of our busy travel center environment and ensures smooth operations at all times.

At Pilot Flying J, we pride ourselves on a people-first culture. As a Retail General Manager, you will foster a supportive environment by building, coaching, and developing your team, ensuring that everyone's voice is heard and valued, and creating a customer-focused atmosphere that meets all guests' needs.

I focus on understanding customer needs and preferences, employing targeted marketing strategies, and ensuring excellent customer service. Additionally, I encourage my team to upsell and cross-sell while maintaining a welcoming atmosphere.

I believe in addressing conflicts promptly and privately. By listening to each party involved, I facilitate an open conversation to understand their perspectives and work towards a mutually beneficial resolution.

In my previous roles, I regularly reviewed P&L statements to track revenues and expenditures, identifying areas for cost reduction and revenue enhancement. My proactive approach has helped optimize financial performance significantly.

I train my team on the importance of customer service, empowering them to take ownership of their interactions. Regularly monitoring customer feedback and implementing training sessions based on those insights is fundamental.

I focus on hiring individuals who align with our company values and then invest time in their development through coaching and training. I encourage open communication and set clear expectations to foster accountability.

I prioritize open and honest communication with vendors, scheduling regular check-ins to ensure the partnership is mutually beneficial. I also seek feedback from my team on product quality to relay back to vendors.

I implement inventory management systems and conduct regular audits to track stock levels. This ensures we have the right products available for customers while minimizing overstock and waste.

I would conduct a thorough analysis of sales trends and customer feedback to identify any underlying issues. Next, I'd involve my team in brainstorming solutions, focusing on quick wins and long-term strategies to improve sales.

I provide regular feedback, recognize achievements, and create opportunities for professional development. Involving them in decision-making processes also fosters ownership and enhances job satisfaction.

In my last position, I introduced a customer loyalty program that boosted repeat visits by 25%. By promoting it through our team and emphasizing the benefits to customers, we significantly enhanced customer retention.