Chief Operating Officer @ Multi-site Rehabilitation Clinic

The Chief Operating Officer at Multi-site Rehabilitation Clinic is responsible for overseeing operations across all facilities, ensuring high-quality patient care, driving key performance metrics, optimizing processes, managing clinical documentation systems, and maintaining compliance with healthcare standards. The COO also plays a crucial role in team development and growth by building high-performing teams, implementing training programs, and supporting newly acquired facilities.

To qualify for the Chief Operating Officer position at Multi-site Rehabilitation Clinic, candidates should have over 10 years of healthcare operations experience with a minimum of 5 years in senior leadership. Experience in multiunit healthcare settings, private equity-sponsored companies, and a proven track record of scaling operations are essential. Furthermore, strong understanding of healthcare compliance, excellent communication skills, and the ability to lead high-performing teams are required.

The Chief Operating Officer position at Multi-site Rehabilitation Clinic is primarily remote, with significant travel required to various facilities in Ohio, California, and Pennsylvania. This allows for flexible work arrangements while ensuring that the COO is actively involved with teams on-site to maintain operational excellence and foster a supportive work culture.

As the Chief Operating Officer at Multi-site Rehabilitation Clinic, you can expect a competitive base salary tailored to your experience, a performance-based bonus structure, and a comprehensive benefits package. This role emphasizes professional growth and compensation that reflects your valuable contributions to the organization's mission of compassionate care.

The Chief Operating Officer at Multi-site Rehabilitation Clinic actively supports growth initiatives by participating in due diligence for potential acquisitions, standardizing operations across facilities, and developing new service lines as market opportunities arise. This leadership role is integral for ensuring smooth integration of newly acquired facilities and optimizing patient flow.

As a COO, it is essential to establish key performance indicators (KPIs) such as service delivery times, patient satisfaction scores, and operational efficiency. Regularly reviewing these metrics and conducting thorough data analysis will enable you to make informed decisions and improve operational performance across all facilities.

To foster team development in a multi-site environment, I would prioritize creating comprehensive training programs, establish a culture of open communication, and implement mentorship initiatives. Encouraging continuous professional development while recognizing individual contributions will also be vital in building motivated and high-performing teams.

Navigating healthcare compliance requires thorough knowledge of local and federal regulations. I have implemented systems for clinical documentation, ensured adherence to licensing requirements, and worked closely with accreditation bodies. Developing a culture of compliance among teams has been a key focus in my previous roles.

Strategic decision-making in a growing healthcare organization involves data-driven analysis, stakeholder input, and alignment with organizational goals. I prioritize collaborative discussions with my leadership team to assess potential risks, opportunities, and ensuring decisions resonate with our mission of providing quality care.

To optimize patient flow and census, I focus on enhancing admissions processes, improving cross-department communication, and utilizing data analytics to forecast trends. Collaborating with marketing and optimizing referral programs also contribute to smoother operations, ultimately leading to improved patient care.

Managing conflict within the team requires a proactive approach. I encourage open dialogue and facilitate discussions to address issues head-on, ensuring each party feels heard. Mediation can help identify common goals, and I emphasize a collaborative resolution that aligns with organizational values.

As a COO, I have managed P&L statements and implemented financial performance strategies. I utilize budgeting and forecasting to monitor key financial indicators, enabling the organization to allocate resources effectively while driving cost efficiencies and growth throughout the organization.

Leading mergers and acquisitions in healthcare requires strategic planning, due diligence, and post-integration efforts. I've successfully completed several acquisitions by conducting feasibility studies, standardizing operations, and ensuring effective cultural integration to maintain high service quality and operational efficiency.

Prioritizing competing operational demands involves assessing the urgency and impact of each task. I rely on data to guide decision-making while collaborating with impacted teams to establish clear timelines and expectations, ensuring we remain aligned with our organizational goals.

Leadership plays a crucial role in driving quality patient care. By setting clear expectations, fostering a culture of accountability, and empowering team members, leaders can cultivate an environment where high standards of care are consistently pursued, ultimately improving patient outcomes and satisfaction.