Manager, Business Operations

As the Manager, Business Operations at NBCUniversal, you will have a range of key responsibilities that ensure the smooth operation of the AI & Innovation team. Your duties will include developing and overseeing an enterprise operating rhythm, creating executive-level presentations, managing shared documents, and collaborating with leadership on strategic projects. You'll serve as a critical link between departments, helping to align operations and optimize processes. This role is all about driving efficiency and being a proactive participant in the company's growth.

To be successful in the Manager, Business Operations role at NBCUniversal, you’ll need at least 4 years of experience in areas like quality and process improvement, business relationship management, or project management. A solid background in operations management is also crucial. Strong analytical skills, leadership qualities, and excellent verbal and written communication abilities are essential for interacting with stakeholders across various levels. Familiarity with tools such as O365 and Smartsheet will be beneficial as well.

The Manager, Business Operations plays an essential role in achieving NBCUniversal's goals by ensuring that the operations of the AI & Innovation team run efficiently and effectively. You'll contribute by implementing process improvements, establishing operating rhythms, and enhancing communication across departments. Your analytical skills will help in interpreting data to make informed decisions, while your leadership capabilities will guide your team toward achieving strategic initiatives that align with the company's vision.

Yes, the Manager, Business Operations position at NBCUniversal is designated as hybrid. This means you may work from the office at least three days per week. The hybrid model allows for a balance of collaboration with your team in person while also benefiting from remote work flexibility, ensuring you can stay productive and engaged.

NBCUniversal prides itself on fostering a diverse, equitable, and inclusive culture. As a Manager, Business Operations, you will be part of a supportive team that encourages authenticity and a voice in the workplace. The company actively engages in corporate social responsibility initiatives, ensuring employees from all backgrounds feel embraced and empowered. The collaborative environment at NBCUniversal facilitates continuous learning and development, making it an ideal place for professional growth.

When answering this question, focus on specific strategies you've implemented in past roles, such as establishing an enterprise operating rhythm, utilizing process improvement techniques, or leveraging data analysis for decision-making. Highlight your experience in fostering team communication and collaboration, as these are critical to maintaining efficiency in operations.

In your response, share a specific example of a project where you led a cross-functional team. Discuss how you communicated with different stakeholders, ensured alignment on project goals, and adjusted plans based on feedback. Emphasize the importance of building relationships and maintaining transparency in achieving project success.

Explain your approach to prioritization, which may include assessing project impacts, deadlines, and resource availability. Mention tools or frameworks you use to organize tasks and your ability to adapt to shifting priorities as new challenges arise. This shows that you can stay focused and flexible during crunch time.

Discuss how data analysis informs decision-making and supports operational excellence by providing insights into performance and areas for improvement. Share examples of how you've used data to drive changes in processes, predict trends, or measure success in previous roles. This highlights your analytical skills and ability to leverage data effectively.

Addressing conflicts is crucial in management roles. Describe a methodical approach, such as facilitating open discussions, encouraging all voices to be heard, and working toward a compromise that aligns with project goals. Emphasize your commitment to fostering a collaborative team culture where differing opinions can lead to constructive outcomes.

Reflect on your familiarity with methodologies like Lean, Six Sigma, or Agile. Share specific instances where you've utilized these frameworks to drive efficiencies or enhance processes in your previous roles. Your response should show that you're proactive about seeking continuous improvement.

Explain your process for creating compelling executive-level presentations, including how you gather data, distill information, and design visuals that communicate messages effectively. Mention your skills in storytelling and how you tailor your content to resonate with your audience, showcasing your communication proficiency.

Discuss strategies you've employed to achieve departmental alignment, such as regular meetings, cross-functional projects, and shared goals. Highlight your experience in cultivating relationships with key stakeholders, which can facilitate smoother collaboration and reduce misunderstandings in project execution.

Outline some contemporary challenges, such as adapting to technological advancements, managing remote teams, or ensuring operational efficiency in a competitive landscape. Share your perspectives on how these challenges can be overcome while aligning with NBCUniversal’s commitment to innovation.

Your answer should reflect your enthusiasm for NBCUniversal's commitment to diversity and creativity as well as the opportunity to contribute to a leading media and entertainment company. Speak about your alignment with their mission and values, and how your skills and experiences make you a perfect fit for the role and the organization.