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CRM Junior Business Analyst

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Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Responsibilities:

Participate in all product development meetings related to CRM tools, campaigns, bonus systems, or customer communication features.
Represent CRM team needs, logic, and priorities in cross-functional discussions.
Maintain Jira tasks: update descriptions, statuses, and deadlines.
Track and follow up on development progress; flag blockers or delays.
Set and assign QA testing tasks for CRM Executive team when needed.
Reports to CRM Executing Team Lead.
Ensure all tasks are properly described, prioritized, and aligned with CRM logic.
Create and maintain PRD (Product Requirements Documents) and technical overviews.
Translate business needs into clear and structured requirements for developers and designers.
Create documentation and ensure all documentation is accurate, up-to-date, and accessible.
Validate bonus functionality, player segmentation, offer triggering, and campaign logic.
Follow up on any bugs and reassign as needed.
Inform CRM team about upcoming changes, system releases and feature launches.
Create clear and concise user manuals, internal guides, and how-tos for CRM teams.
Be the go-to person for any questions related to bonus engine logic, system behavior, and feature priorities.

Experience in CRM, product coordination, or technical operations role.
Experience with Jira, Confluence, Notion, or similar project management/documentation tools.
Hands-on experience with CRM platforms (Optimove, FastTrack, etc.).
Basic understanding of bonus systems, player segmentation, and customer lifecycle communication.
Ability to write and maintain PRDs (Product Requirements Documents) and internal manuals.
Comfortable participating in cross-functional meetings with Product, Design, Tech, and CRM teams.
Strong written and verbal communication skills
Strong organizational and time-management skills.
Ability to work independently and take full ownership of deliverables.
Detail-focused, process-oriented, and proactive.
Ability to understand and explain basic system logic to non-technical teammates.
Skilled at documenting and presenting product features and logic to internal teams.
Team-oriented with a proactive, solution-oriented mindset.
Detail-oriented with the ability to track multiple ongoing tasks and deadlines.
Able to identify blockers, escalate issues, and follow up on testing, bug resolution, and feature releases.

Enjoy 3 paid health days per year for those unforeseen sick days or medical appointments.
Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
Rest easy with comprehensive medical insurance coverage for employees.
Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
Enhance your language skills with English lessons facilitated by our two experienced tutors.
Stay ahead in your field with access to conferences and professional literature to fuel your growth.
Boost your energy and morale with complimentary snacks available in the office.
Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

Neo Group Glassdoor Company Review

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3.0

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Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About CRM Junior Business Analyst, Neo Group

Join the Neo Group as a CRM Junior Business Analyst and be part of a dynamic team that's transforming the industry! At Neo Group, we're not just expanding our horizons; we’re redefining what's possible by maximizing profitability in every venture we undertake. Your role will be pivotal in this exciting journey. You'll dive into product development meetings focused on CRM tools, campaigns, and customer communication features, ensuring the CRM team's voice is heard. By managing Jira tasks and tracking development progress, you’ll help identify blockers and ensure smooth sailing. With your knack for organization, you’ll contribute to producing clear Product Requirements Documents (PRDs) and maintaining technical overviews, translating business needs into structured requirements. You'll work closely with developers, designers, and various teams to communicate any updates or changes within the systems. Plus, you’ll be the go-to person for questions around bonus engine logic and campaign strategies. Come and grow with us - enjoy the perks of 25 paid vacation days, paid health days, and even a monthly sports allowance while honing your skills in a welcoming atmosphere that celebrates learning and team spirit. So, are you ready to make an impact with Neo Group?

Frequently Asked Questions (FAQs) for CRM Junior Business Analyst Role at Neo Group

What are the responsibilities of a CRM Junior Business Analyst at Neo Group?

As a CRM Junior Business Analyst at Neo Group, you will participate in product development meetings, manage Jira tasks, track development progress, and ensure the CRM team’s needs are prioritized in cross-functional discussions. Your role will involve translating business requirements into clear documentation, validating bonus functionalities, and creating user manuals. These responsibilities allow you to facilitate communication between technical and non-technical teams effectively.