Job details

Customer Success Representative

Company Overview:

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Must be fluent in English and Mandarin

Must be eligible for employment in Malaysia without sponsorship

Opportunity Overview

Your main responsibility will be to help support and engage a passionate community of clients. Working alongside a Customer Success Manager, you will help to ensure the successful implementation and retention of all clients assigned to their team by assisting with renewals, collections, inventory, customer questions, and setting appointments. This is a great opportunity for someone beginning their career with an interest in becoming an Account Manager.

Responsibilities:

30+ calls/emails daily to and individually assigned book of business to proactively create, send, and collect Customer Success account renewals

Ensure customer inquiries are met with professionalism, accuracy, and timely follow up for assigned Customer Success Manager.

Coordinate meetings between clients and the Account Manager for escalated renewal discussions.

Following up on past due invoices and accounts that fall into collections.

Skills and Qualifications:

BA/BS degree or equivalent of work experience + education

1-2 years of experience in a CSR or Administrative role

Comfortable making outbound calls to current customers

Accounts Receivable experience

Excellent verbal and written communications skills

Active listening skills

Ability to learn, reason and adapt quickly

Strong organizational and multi-tasking abilities

Able to work productively within a team environment
Fluent in Mandarin and English

Benefits Offered

Medical

Paid Time Off

Career Growth and Development opportunities

Chance to make a significant impact on the growth and success of our company.

What You Should Know About Customer Success Representative, PartsBase Inc.

At PartsBase Inc., we’re looking for a dynamic Customer Success Representative to join our thriving team! As the world’s largest online aviation marketplace, working with us means you're at the forefront of aviation technology. Imagine a completely remote role where your primary focus is to support an engaged and passionate community of clients. You’ll work closely with a Customer Success Manager, ensuring that our clients not only renew their subscriptions but also feel valued and supported throughout their journey. You'll be responsible for making over 30 calls and emails daily, addressing customer inquiries with professionalism and accuracy, and coordinating meaningful meetings with our clients. If you’re fluent in both Mandarin and English and possess a knack for relationship-building, this is the perfect opportunity for you to kickstart your career toward becoming an Account Manager. At PartsBase, we believe in celebrating each other's successes, and we strive to foster an inclusive culture that welcomes your unique contributions. With benefits like medical coverage, paid time off, and immense growth opportunities, you’ll find a fulfilling work environment that empowers you to make a real impact in the aviation sector. Join us at PartsBase and help shape the future of aviation technology with a team that truly values you!

Frequently Asked Questions (FAQs) for Customer Success Representative Role at PartsBase Inc.

What are the main responsibilities of a Customer Success Representative at PartsBase Inc.?

As a Customer Success Representative at PartsBase Inc., your primary responsibilities include engaging with a dedicated client base, ensuring successful account renewals, handling customer inquiries, and assisting with collections. You will make over 30 proactive calls and emails daily while collaborating closely with a Customer Success Manager to foster strong relationships and provide exceptional service.